We have had a couple instances where we have entered a new sub - class such as "Class - Physcian; Sub-Class - Dr. G" and "Dr. G" has been added multiple times automatically. Has anyone come across this and if so, is there a fix. We are currently on Desktop Enterprise 17 but will be upgrading to DE 20 within a day or two.
Good Morning, We upgraded to the 2020 version but the problem persists. We have a sub class that keeps duplicating. My administrator says that he can’t merge each sub class into one and delete the remaining duplicates. How can we move the info related to each sub class into one and delete the rest and prevent this from happening again.
I can see that you've updated QuickBooks to the latest one, but it still got you the same thing. I'd like to provide additional information on what we can do to sort it out.
If you haven't tried performing the Verify Rebuild troubleshooting, I would suggest doing it to identify if the duplicate data is caused by data integrity issues within your company file.
First, let's open your QuickBooks Company file. Then, follow the steps below to complete the process:
Go to File menu.
Under Utilities, select Verify Data.
If the system indicates that your data has lost integrity, select Rebuild Data under Utilities.
When you rebuild, make sure to create a backup company file to have a copy of your accounting before the changes are made.
In case you need to look for more details about the process of resolving data issues, you can check this article anytime.
If the issue persists, I would recommend contacting our phone support to further investigate this matter. Our specialists have enough tools to use of investigating what triggers the process of setting up sub-classes in a private environment. Also, I've tried checking records here and found out that there's no open case about this issue.
Here's how to get in touch with them:
Go to the Help menu and select QuickBooks Desktop Help.
Enter a short description of your concern something like QuickBooks automatically generate multiple sub-classes.