Support

Always been like that

welcome to QB and intuit

@expects better 

Any specific issue?

Thanks for visiting the Community, expects better.

This isn’t the kind of impression I want you to have about our support. Please know that I’m here to help you with any concerns you may have about QuickBooks. If you can provide the specific details you’re experiencing, I’ll be glad to look into this further for you.

While waiting, let me share some information on how to get in touch with our Technical Team. Aside from posting in the Community, you can sign-up to our callback process to speak with an agent or the chat option for real-time assistance. For more details, click here to see the support hours and types.  

I want to make sure you can easily perform any tasks in your company file. That’s why I’m adding a link to our self-help resources: QuickBooks Desktop (QBDT). These articles contain topics about taxes, payroll, banking, inventory, sales, and expenses transactions to name a few.

Reach out to me again if you have other QuickBooks concerns. I’m always ready to assist further. Have a good one.

Issues We have had  tons of issues dropped calls techs with no experience etc...... I upgraded to Enterprise because I was told I would have US Based experts. Definitely not the case as I keep getting routed to the  Philippines. It is a frustrating process that I am over as I am spending too much money with labor cost  associated with taking a problem or question and dragging it out for 3 hours from their non trained or improperly trained  techs.

Been  running for 20 years, only had support for about 4 , or well if you could call it that .

Spent three hours setting up an installment long term liability auto loan . I would think a so called expert (what you claim ) would be a little better trained. And btw I was told someone would call me back. (which they never did . Really after three hours  with a tech in  Manilla I decided to do a work around. Who cares if it isn't set up right or at least QB doesn't. 

I'll make sure you get the support you need because I understand how precious time is for you, expects better.

Thank you for being an avid QuickBooks customer. I'll be here to assist you every step of the way in setting up long-term liability auto loans in QuickBooks Desktop. This way, you can start managing them in your account. 

To begin with, let's create a liability account if you don't have this yet. Follow the steps below: 

1. Go to the Lists menu, then select Chart of Accounts.
2. Right-click anywhere and click New.
3. Pick Long Term Liability in the Other Account Types drop-down, then tap Continue. 
4. Enter Account Name in the field. 
5. Complete the necessary fields, then hit Save & Close.

Next is to set up the vendor or lending company to personalize the transactions. Let me show you how: 

1. Go to the Vendors menu, then select Vendor Center.
2. Choose New Vendor and enter the bank name or the company you need to pay for the loan.
3. Click OK. 

After that, create an expense account so you can track the loan interest payments or fees. 

Here's how: 

1. Press Ctrl+A to open the Chart of Accounts page, then right-click and select New. 
2. Select Expense and click Continue. 
3. Enter a unique name in the field and hit Save & Close. 

Afterward, you can now record the loan amount by making a deposit. Check out this link on how to record different loan types (cash or noncash) in QuickBooks: Manually track loans.

Once everything is in place, make sure to record the loan payments by writing a check. Then to auto-track this, you'll want to memorize the transaction. For the complete steps, please see the article provide above.
 

Additionally, I'll take note of your experience with our support and send this feedback to our dedicated team. This way, we can improve the services we offer to our customers. 

Furthermore, visit these articles below to learn how to get reminders about upcoming payments and other related topics: 

• QuickBooks Loan Manager
• Create, edit, or delete memorized transactions

Don't hesitate to leave a comment below if you have follow-up questions. I'm always ready to work with you again to address QuickBooks-related issues. Keep safe, expects better.