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Join nowDoes anyone else have this problem?
Due to payroll company automation, new employees are added in as 'Other' and not as employees. When I open the 'Other Names List' and click the 'Change Type' button, my Quickbooks shuts down when completing the action. This is happening again and again over the last few months, but was not a problem earlier.
Hello there, Ray-ash.
There might be data damage causing this error. To resolve this, let's use the Rebuild Data tool that can resolve minor and common data issues. Here's how:
If QuickBooks doesn't find any problems, select OK. If QuickBooks finds an issue with your company file, select Rebuild Now.
If the error persists, you can use this next step: Repair your QuickBooks Desktop for Windows.
Let me know if you need further assistance.
Thanks Mary,
I rebuilt the data twice, but the problem still persists.
Thank you for getting back to us, @Ray-ash.
I appreciate the time doing all you can to resolve this issue, and I want to make sure this is taken care of.
Since verifying and rebuilding your data doesn't fix the issue, let's run the Quick Fix from the QuickBooks Tool Hub. It'll run a quick repair on your program. Here's how:
If you get the same result, you can check out this article for more troubleshooting steps: Solutions for when QuickBooks has stopped working.
Just in case the solutions on the article still don't work, I highly suggest contacting our QuickBooks Support Team. This way, they can investigate this matter further and provide additional troubleshooting steps to get this resolve. They can also create an investigation ticket if other users are experiencing the same.
Please let me know how it goes in the comment section below. I'm only a post away if you have any follow-up questions.
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