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Level 1

Sync error: "This feature is not enabled or not available in this version of QuickBooks"

We are periodically getting this error, "This feature is not enabled or not available in this version of QuickBooks" when exporting / syncing certain invoices from Zoho CRM to QuickBooks.  The invoices, as far as we can tell, do not differ in any way from other invoices that do sync successfully.  We find that editing the invoice in the CRM in some insignificant way -- for example, changing an address from "123 Birch Street" to "123 Birch St" or changing any other field to retrigger the sync will cause it to then sync successfully.

 

The question is, why is this error happening in the first place, and why does changing a field -- any field -- in the invoice cause it to then sync successfully?  If anyone can provide any insight into this, I would be grateful.

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QuickBooks Team

Sync error: "This feature is not enabled or not available in this version of QuickBooks"

This error can happen if a field is used in a transaction or list item that does not exist or is not enabled in your company file, AM-Mark.

 

When importing that field, QuickBooks will reject the import as the field is not active or available. The types of features or fields that might have caused this are Currency, Unit of Measure, Class, Inventory Site, Serial Number, or Lot Number.

 

I would recommend contacting our Technical Support Team. They'll double-check your company settings to determine what's causing the issue. Here's how:

 

  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter the error message in the description field.
  4. Click Continue, then select if you want to schedule a callback.

I'll be around if you have any other questions. The Community Team and other members of the forum is always here to help you find answers. 

Highlighted
Level 1

Sync error: "This feature is not enabled or not available in this version of QuickBooks"

Thanks for the reply.  What you've said would make sense if making a small, insignificant change to the Invoice would not cause it to then sync successfully.  But, that is what happens.  If I edit the invoice and make a change to it, even something like changing the address field from "123 Main St." to "123 Main St" (deleting the period), it then syncs. 

 

It would seem that if it were a field that does not exist or is not enabled in the company file and thus QuickBooks rejects it because it doesn't have a place for it, then it would reject it every single time, and not just for a few invoices once in a while (out of thousands of them).  And making some little change to an address field or some other insignificant change would not then fix the sync.

 

The error message doesn't seem to 100% match or at least fully explain what is actually happening here.

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