Sync with Square won't Sync

Thanks for bringing this to our attention, @jwebb123.

Currently, there's an ongoing investigation regarding when trying to run a manual sync with Square app to QuickBooks. Our Product Engineers are working on releasing a permanent resolution about this issue.

Since we don't have a specific time frame on when this will be resolved, I recommend you get in touch with our Care Support Team. This way, you'll be added to the list of affected users and get notified of the latest updates and progress of the investigation through email. Just provide this investigation number INV-38868 to the representative.

To get our contact information, here's how:

1. Click the Help icon in the upper right of the screen.
2. Click the Search button and tap Contact Us on the pop-up. 
3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk. 
4. Click Get a callback.
5. Enter your contact information.
6. Select Call me.​

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. For more information, check out our support hours and types.  

Just in case you want to categorize and match your bank transaction once it's fixed, feel free to check out this article for the detailed steps and information: Categorize and match online bank transactions in QuickBooks Online.

I appreciate your patience as we continue to research the root cause and implement a permanent fix. Should you need any help or have additional questions with QuickBooks, please let me know by clicking the Reply button below. I'll be around to lend you a helping hand.

I don't understand -- this has nothing to do with Payroll, but with Payments.. Your response seems to be N/A

The error you've received is a reported one, @jwebb123.

Making sure we're able to provide you with accurate information is my priority. That being said, I was able to confirm that our product engineers are currently working on an investigation about the error you've received with syncing your Square account.

In the meantime. you can follow the suggestions shared by my colleague, @Joesem M so you'd be added to the affected users' list. Users who are on the list will receive updates about the status via Email.

Don't hesitate to post a comment below if you have other questions or concerns. The Community is always here for you. Wishing you all the best.

@jwebb123 

Utilize a 3rd party connector for the time being.