Talk to a representatve

Hello @userpayments,

Saved cache and history of your browser can cause unexpected browsing behaviors. Let's clear them so you can print your forms successfully.

To do so, let's start by using a private or incognito window of your browser. You can follow the following shortcut keys below for easy navigation:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Safari: Ctrl + Shift + P

If it works, you can clear your regular browser's cache to let it start browsing from scratch. But if not, you can use one of our other supported browser apps instead.

However, if you still wish to contact our live support you can do so by going into the Help menu and selecting Contact Us.

Additionally, you can also browse for the content of this helpful article to get a better view of your business's financial status: Know where you stand financially.

If you have any other questions, you can always leave them in the comments below. I'll be here to address them. Stay safe!

I need to reactivate my payroll subscription, but it won't let me. I'am the primary contact, but the login has my husbands name and doesn't recognize me as person updating credit card information.

I'm here to ensure you'll get the assistance you need to resolve your concern, kastryker. 

Let's go ahead and contact our customer support team. They have the tools to pull up your account and help you identify the cause of the problem. 

You can reach out to our Customer Support Team to call you back via the Contact Us feature in QuickBooks Online. Let me guide you with the steps.

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line. 

To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps. 

You can also use this link for reference: Manage billing, payment, and subscription info in QuickBooks Online. 

Feel free to get back to us if you have other concerns. Have a great day!

Last week I called Quickbooks/intuit after updating my payment information and the man on the phone assured me that my acct was fine and everything was upto date. Now I've received an email saying that my service is canceled?

Hi, mushroomlife.

Let me point you in the right direction. Since the Community is a peer user forum, I'd suggest reaching out to our QuickBooks Support to have this investigated.

All account-related concerns are directed to our phone support for security purposes. Agents have the necessary tools to look into your account and check why it's canceled.

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and from 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, users, password, and billing.

Keep me posted by leaving a comment below if you need additional assistance. I'll be here to help. Have a good one.