Last week I called Quickbooks/intuit after updating my payment information and the man on the phone assured me that my acct was fine and everything was upto date. Now I've received an email saying that my service is canceled?
Let me point you in the right direction. Since the Community is a peer user forum, I'd suggest reaching out to our QuickBooks Support to have this investigated.
All account-related concerns are directed to our phone support for security purposes. Agents have the necessary tools to look into your account and check why it's canceled.
You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and from 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.
I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, users, password, and billing.
Keep me posted by leaving a comment below if you need additional assistance. I'll be here to help. Have a good one.