Taxes

I understand how important it is to edit your tax rates, @Mlynch4.

At the moment, our engineers are working diligently on getting this issue resolved. Rest assured, you'll be notified via email whenever an update is available.

Meanwhile, you'll want to manually calculate the sales tax you owe using the correct rate. Here's how:

1. Go to Accounting, then Chart of Accounts.
2. Find the Other Current liability account an in the Action column, select View register.
3. The balance listed in the is the amount of sales tax currently owed. Make sure to calculate it based on the correct rate.
4. Go to +New, then Check.
5. In the Payee field, select the vendor receiving the sales tax payments.
6. In the Account field, choose the Sales Tax liability account you created.
7. Enter the amount of your sales tax payment.
8. Click Save and close.

For more information, you can check out this article: Enter sales tax amount manually.

We also have a guide on setting up automatic sales tax which I'm sure you'll find helpful. It contains detailed steps that'll guide you through the process.

Please know that we aim to get your tax rate corrected as quickly as possible. You can comment anytime if you have other questions or concerns. We're here to help. Thanks for posting and I wish you have a good one.

This is not a solution for the technical problems with quickbooks Taxes center.

I have just  updated Quickbooks and the Taxes center is still not working properly. 

I get a spinning grey circle on the sales Tax center page and cannot add/edit tax rates and agencies. 

There is also no way to upgrade to the automated tax center. I am hesitant to continue using Quickbooks as this problem has been present for weeks. Please address this issue and contact me.

Hello, @Mlynch4.

I understand the impact of any delay in resolving this on-going issue with the Sales Tax enter. Currently, our product engineers are working on two investigations to resolve this on-going concern.

• INV - 45511 Sales tax center not loading - asking for another state filing frequency
• INV - 45264 States not showing up in sales tax center, blank page upon trying to edit state sales tax settings

That being said, let me route you to our Customer Care Team. This way you'd be added to the affected user's list. Once updates are released, it will be applied directly to your account. Also, you'd received an email notification about it.

Here's how to contact us:

1. Click the Help on the top right.
2. Select the Contact Us button. 
3. Enter your concern.
4. Click Let's talk.
5. Choose a way to connect with us through, Start a chat or Get a callback. 

Just provide your full name, updated email address and the investigation number. For more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types. 

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

I have a case number already since 6/8. 

Every reply from QB includes HOW To instructions but not for the issues I am having.

I am exploring other accounting options as I am very frustrated.

I requested a supervisor call me when speaking to a customer service rep last week and still no call has come and the issues are ongoing. Taxes center is broken and needs to be fixes.

You do not have a HOW TO for this.

Hi, Mlynch4.

I want to make sure you'll be guided to the right support. I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, the case number requires pulling up your account information, which I am unable to do in this public forum.

Also, as mentioned by my peer above, we're aware and verified that other users getting this issue as well.

I know you've already called in. Nonetheless, I still suggest getting in touch with our QuickBooks Support to have your case number re-investigated. A phone agent has the appropriate looks, like screen sharing, and help you add or edit the tax rates.

You'll first have to review our support hours to ensure they can assist you on time. Here's how: 

1. Go to the Help menu at the upper right. 
2. Select Contact Us. 
3. Enter your specific payroll concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Choose to Get a callback. 
6. Enter your contact info. 
7. Select Confirm my call.

In case you need related articles about sales tax, you can go through the recommended articles below. This will provide you more information about how you can view the difference in sales tax depending on your accounting method as well as restricting a user to access and manage your sales tax in QuickBooks Online:

User access in the Sales Tax Center

How Cash and Accrual accounting affect sales tax

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other questions about QuickBooks. Have a good one.

Another week has gone by and still the Taxes section is unfixed...

@Mlynch4 

For the time being, explore this AST Filing & Reporting app to integrate with your QBO

https:// taxjar.grsm.io/mytax

We are experiencing a rotating gray circle when we attempt to open the Taxes button on the left side of the main screen.  We have seen that others have sent you this issue and that your engineers are working on it.  Please advise when this is resolved.  

Thanks for getting this to our attention, @mcollik,

Yes, there is currently an ongoing issue when opening the Sales Tax tab. Our engineers are already investigating the cause of this unresponsive page. We don't have the exact turn around time on when this will be fixed. Rest assured, our support team sends an update about the status rolled out to everyone in stages. Once available, you will be notified through email.

In the meantime, I would recommend giving our Quickbooks Online Support Team a quick call to add you to the list of affected users. You can have them add you to the ticket number INV-49957.

In the meantime, try the the recommended workaround to access your account in private browsing. Unexpected behaviors in QuickBooks Online can be brought about by problems in the web pages. This method prevents cookies from being stored on your computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

We appreciate your patience while this is being worked on. Feel free to reach out again if you have any questions about QuickBooks. I'll be right here to help.