The chat is disabled and it's 8am. What happened to the 6am to 6pm window? There is no email, no phone number to contact... How are you running this company?

Thanks for reaching out to the Community, @hello141.

You can reach out here to the Community any time you need a helping hand. We are here to get you back to business every step of the way. 

In the meantime, I've included a list of steps to contact a live support agent below. 

1. Sign in to QuickBooks. 

2. Click Help (?).

3. Choose Talk to a human. 

4. Hit Talk to a human again. 

5. Enter your concerns. Then, hit I still need a human. 

6. Click on Contact Us, then choose the method to contact support (Chat, Callback, Etc.).

Let me know if there is anything else that I could assist you with today. Just hit the Reply button below. Take care! 

Yes, I’m well aware of how to do this. Thank you for the info.  I chatted with two different individuals via the online chat (since that is the only option), for 2 hours on 8/10/20.  I have not had any follow up.  So when I follow those steps to chat with someone again, the link is disabled. It is gray not green.

I'd like to route you to the right support, @hello141.

You'll want to contact our Customer Care Support so you can speak with our phone agents and follow up on your case. Just provide your Case ID from the last time you chat.

Please follow the steps provided by my colleague @Tori B to speak with our live support representatives.

I'll also share with you our QuickBooks Online help articles which I'm sure you'll find helpful. It has links with steps that'll guide you in resolving QBO online related-issues. 

Let us know anytime if you have other questions or concerns. We're always here to lend a hand. Thanks for posting and I wish you have a great day ahead.