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Level 1

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

 
6 Comments
QuickBooks Team

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

Hey there, @waterhauler

 

Congrats on making your first post here in the Community. Let's try a few basic troubleshooting steps to help resolve this problem when printing your paychecks

 

Using a private browser or incognito window will allow QuickBooks to load as a fresh new page to remove any glitches or errors that may be occurring in your account. Here's how depending on your browser: 

 

  • Google Chrome: Ctrl + Shift  + 
  • Internet Explorer/ Firefox: Ctrl Shift 
  • Safari: Command Shift 

 

If this works, then go back to your regular session and clear your browser's history

 

Let me know if this helps. I want to make sure that you're able to get back to running your business. Have a great day!

Level 1

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

Same thing is happening on my end, i tried many things and still does not change. 

QuickBooks Team

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

I do appreciate the time you spent performing the troubleshooting steps, Dom21.

 

I checked our system and our engineers opened an investigation about the incorrect or no address is showing on the employee's paychecks. I'd suggest contacting us so we can add your account to the notification list. Updates and a permanent fix to this issue will be sent via email. 

 

Here's how to get in touch with us:

 

  1. Go to the Help ( ? ) icon and select Contact Us.
  2. Enter a brief description of something like an incorrect address showing in the paycheck.
  3. Click Let's talk and then select the best way you'll want to reach out to us

The articles below will help you manage your employees' information and their paychecks:

I'm just around the corner if you need more help. Take care always and have a great day!

Level 1

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

This sounds like the same thing that happened to me. I have a separate thread going about it but nobody mentioned it may be a known issue?

Level 1

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

Hi,

I'm an employee having the same problem. I went back and looked at my old checks in the system and they have had their addresses switched back to my old one as well.  Is Intuit going to fix this bug soon? I need to submit my paychecks to get approved for a home loan and can't do it with my old info on them. Thanks!

QuickBooks Team

The incorrect address is printing on my paychecks. The profile address is correct but when the paychecks print it is wrong. They are old addresses for the employees.

We're doing our best to get this fixed as soon as possible, Lweston.


Rest assured that our engineers are working hard to get it resolved. If you haven't reached out to our customer support yet, please do. We're taking notes of the affected customers. You can follow Catherine_B steps on how to get in touch.

 

Once it's fixed, you can already create paychecks without any issues.

 

If you have additional questions, feel free to drop a comment below. Keep safe!

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