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The mobile app battery drains A LOT beause of the background updating. you have to turn it off and it severely compromises the app. suggestions?

 
9 Comments
QuickBooks Team

Hi olenholm,  You can go to your mobile settings to optim...

Hi olenholm

You can go to your mobile settings to optimize your battery, memory, and data. Let me show you how.

For Samsung: 

  1. Go to Apps, select Settings.
  2. Select Device Maintenance or Battery.
    • From Device Maintenance, select Battery, and then Battery Usage.
    • From Battery, select Battery Usage or go to step 3 if there is no Battery Usage button
  3. Select the three dots menu in the upper right.
  4. Select Optimize Battery Usage.
  5. In the drop down, select Apps not optimized, then All Apps.
  6. Swipe down and scroll to S and look for Self-Employed
  7. Toggle it off so that QuickBooks Self-Employed can track your trips.

For Android 7.0 or above:

  1. Go to your phone’s Settings.
  2. Select the Application Manager or Applications.
  3. Swipe down and scroll to S and look for Self-Employed
  4. Select the app icon.
  5. Select Mobile Data.
  6. Toggle on Allow app while data saver on or Allow unrestricted data usage.
  7. Toggle on Allow background data usage.
Once done, battery to power saving mode. Here's how: 
  1. Go to Apps, then select Settings on your device.
  2. Device Maintenance, Battery or Power Saving.
  3. In the Power Saving Mode section, toggle Off to disable Power Saving Mode.
Please check this article for the detailed steps if you have other mobile phone models: Andorid Mileage Tracking Troubleshotting Guide.

You can also check this article if you're using an iPhone: Fix Mileage Tracker For Your iPhone.

I have this link in case you have other questions about QBSE: Mobile.

Post a comment if you need anything else. I'd be happy to help.
Experienced Member

Re: Hi olenholm, You can go to your mobile settings to optim...

Will you be adding instructions for iPhone as well? My battery is draining so quickly after the last update. This app uses 46% of my battery. 

QuickBooks Team

Re: Hi olenholm, You can go to your mobile settings to optim...

Thank you for sharing your experience, @Clbean5033.

 

To make sure that the auto-mileage feature in QuickBooks Self-Employed (QBSE) works with your iPhone, you’ll have to enable Auto-tracking within your QBSE app. You can do this by going to your Mileage tab and set the Auto-tracking feature to green.

 

About the battery usage, you’ll need to keep the QBSE app running in the background. We highly discourage setting your iPhone to Low Power Mode and using third-party apps that is used to boost memory or saving your battery.

 

Here's a quick guide on how to fix mileage tracker for your iPhone

 

For other concerns and follow-up questions about mileage tracking, let me know by leaving a comment below. I'm always here to help. Have a good day! 

Experienced Member

Re: Hi olenholm, You can go to your mobile settings to optim...

This doesn't address how to keep the app from draining the battery. The app consumed 16% of battery in the past 24 hours, only running in the background. Contrast that with Google Maps which also tracks you, and it only used 2%. 

QuickBooks Team

Re: Hi olenholm, You can go to your mobile settings to optim...

I appreciate the feedback you've shared, @jeffasweet.

 

Things like the age of your smartphone, how often you use the app, and the app’s specific settings can impact the amount of battery power your phone consumes. To ensure the accuracy of your tracked trips,we'd recommend not to put your mobile device on Low Power Mode.

 

However, I can see how beneficial it is for you and your business to have a mobile app that is not just efficient in tracking mileage but also in saving your phone's battery life. I'd personally forward this to our Product Developers for consideration in future updates.

 

In the meantime, you can read through these articles on how to 

Let me know if you have other questions. I'm always here to help.

Experienced Member

Re: Hi olenholm, You can go to your mobile settings to optim...

Hi,

To further clarify. My iPhone is new, I never run the app, only have it in the background for tracking, and I have the settings tuned so that the app  can track location accurately as the articles suggest. For some reason it consumes battery more than any other app on my phone. 

QuickBooks Team

Re: Hi olenholm, You can go to your mobile settings to optim...

I'm an iPhone user as well, Jeffasweet. I know what you're experiencing right now. 

 

Once you've turned on the mobile data and an app is running on the background, it will consume the battery life. Especially we're unable to recommend to put on the Low Power Mode as it will prevent the program to track your trips. 

 

What we can do for now is to send this concern to our product developers. They might find a way to lessen the app's battery consumption.

 

We're here to lend a hand if you have other concerns. Just feel free to shoot a comment below. 

Experienced Member

Re: Hi olenholm, You can go to your mobile settings to optim...

Hi there, I’m having the same issue. The app used 46% of my battery from the last 24 hours. MileIQ used 2%. Something is happening to cause the app to use way to much energy drain in the background.

 

Unfortunately if this isn’t fixed I’ll be forced to disable the mile tracking feature and jump back to a different app, and I would very much like to avoid that hassle.

QuickBooks Team

Re: Hi olenholm, You can go to your mobile settings to optim...

I hear you on that and can relate, @nikopueringer,

 

We are always thankful for customers like you who are taking the time to share their feedback. I’ll personally forward this report to our management team for them to take further actions on reducing the energy consumption when using the mobile app.

 

To lessen the battery consumption on your mobile device, try to access your account on the web by logging in to QuickBooks Self-Employed website

 

If you have other questions about this or anything else about QuickBooks, let me know by clicking the Reply button below. I'll be glad to provide further assistance whenever you needed so. Cheering you a wonderful week!

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