Hi tastymobilellc, this issue appears to be caused by corrupted cache files within the application. When these files become unstable, it prevents the receipt-processing from scanning.
To get things moving again, we will need to clear out the app’s data on your device. For an IOS, you can do so by heading into your Settings, tapping General, and then selecting iPhone Storage. From there, find and tap on the QuickBooks Online app and choose Offload App.
If you are using an Android device, tap the Menu ☰ icon, select More Options ⋮, go to Settings, and then choose Refresh Data. When the confirmation pop-up appears, click YES.
Rebooting the app reconnects it, allowing you to bypass any corrupted files and providing a fresh start for proper receipt scanning. In the meantime, you can also sign in to your QuickBooks account using a web browser to upload your receipts from a computer or Google Drive.
If the issue persists after attempting the steps provided, I recommend reaching out to our QuickBooks Phone support team so they can identify the root cause.
If you have additional questions or concerns, please leave a reply below.
