The Shopify Connector is mapping my Shopify Balance interest into credit card rewards… How do I update the Shopify to QBO mapping so it won’t’ continue to happen?

You can contact our Live support team directly to update your Shopify and QuickBooks Online (QBO) mapping, @kudulisart.

The team has specialized tools to review why your Shopify balance falls into the credit card rewards and will guide you through resolving the issue.

Here's how to contact:
 

1. Sign in to your QuickBooks Online company.
2. Click (?) Help, then proceed to the Search tab.
3. Utilize the search field or open an article.
4. Select Contact Us at the bottom of the Help panel.
5. Decide how you would like to talk with an expert: Chat with us or Have us call you.

For prompt assistance, we recommend reviewing our support hours before reaching out.

You can hit the Reply button below for more inquiries in QBO. We're here to assist.