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chris253
Level 1

The taxes menu gives a An application error has occurred while processing your request Error. The other functions seem to work, but not this one.

Quickbooks online.
3 Comments 3
rfnffsales
Level 2

The taxes menu gives a An application error has occurred while processing your request Error. The other functions seem to work, but not this one.

I am receiving the same error message.  I contacted the community and received an email to open a private window and sign back on, clear my cache, etc. by  MaryLandT (QuickBooks Team) .

This did not work. 

jamespaul
Moderator

The taxes menu gives a An application error has occurred while processing your request Error. The other functions seem to work, but not this one.

Hello, Chris. 

 

I have the steps to help you fix the application error message on the Taxes menu. 

 

When a browser's cache storage is full or corrupted, it can cause error messages on certain webpages (such as the Taxes menu) in QuickBooks Online. Let's rule this out by using an incognito or private browser:

 

  • Safari (new versions): Command + Shift +
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift +

 

Log in to QuickBooks on the private browser. Then, access the Taxes menu. When there are no application error messages, close it out and go back to the regular browser.

 

Next, clear the cache to remove the corrupted webpage data. Finally, close all running instances of your browser to apply the new cache storage changes. 

 

As an alternative, you can use another supported browser

 

If you're using the QuickBooks Online Windows app, you'll want to click on Help then select Reset App Data

 

resetappdata.png

 

Do you need to manage your sales tax in QuickBooks Online? This article has all the details you need to get started: Manage sales tax payments in QuickBooks Online.

 

If you need help managing your payroll taxes instead, you can check out the articles in the Taxes topic page.

 

Good to have you in this thread, rfnffsales. 

 

I appreciate doing all the steps provided by my colleague. In addition to chris253's issue, the same error message can also be caused by a problem within the system. Though, it usually happens when there's a corrupted cache data. 

 

Since you've done all the troubleshooting steps, you'll want to contact our support so they can check deeper into the system. Check our QuickBooks Online Support article for the steps on how to reach them. 

 

Feel free to use this thread if you have more questions regarding QuickBooks Online or your taxes. I'm here to help. 

jamespaul
Moderator

The taxes menu gives a An application error has occurred while processing your request Error. The other functions seem to work, but not this one.

Hello, chris253 and rfnffsales.

 

This was actually an issue yesterday but our engineers have managed to resolved it. If you're still getting the error message, I suggest clearing your cache to resolve it. 

 

Let me know if you still need help with QuickBooks Online. 

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