To talk to someone

Thanks for coming to the Community, @davekolima. I'll make sure you'll get the right support for your concern. 

I'd appreciate it if you can also provide specific details of your issue? That way, I can be of help in resolving them. 

Should you need to speak with our Customer Care team. You can either reach us through chat or request a callback. Here's how: 

1. Go to the (?) Help icon within your QuickBooks company, then click the Talk to a human option (type it again if prompted).
2. Select I still need a human.
3. Click the Contact us link.
4. Enter the details of your concern, then click Let's talk.
5. Select either Send a message (if you preferred chat) or Get a callback. 

You may also visit our QuickBooks Articles hub to search for relevant topics that can help you with your concerns. 

I'll always be here to lend a hand if you need our help here in the Community. Take care. 

I have tried to talk to someone and it does not seem possible. Chat is handed off to someone with limited english so it is very frustrating.

Hi there, lcuevas.

Can you give us more details about your concern? Can you also tell us what happens when you try to reach out to our phone support team?

We just want to make sure that we give you the correct troubleshooting steps that can resolve the issue. 

Add a reply below to share more details. 

I figured it out on my own after dealing with the person that wasn't able to understand the question. If you are going to outsource, at least make a phone number available to talk to someone with English as their first language.