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Maverick2
Level 1

Tracking number email notification from shipping manager

When using the UPS shipping manager module within QB Desktop, the customer's email is shown in the shipping window field. Is QB supposed to send the customer an email with the tracking number when processing the shipment? I know you can write the tracking number to the invoice, but it would be nice if the customer got an email with a clickable link to track the package. Is it supposed to do this?

Solved
Best answer January 29, 2021

Best Answers
Rubielyn_J
QuickBooks Team

Tracking number email notification from shipping manager

Let me provide some information about the UPS shipping manager, @Maverick2.

 

Currently, QuickBooks is unable to send your customer an email with the tracking number when processing the shipment. 

 

QuickBooks Shipping Manager allows you to ship and mail with UPS from your QuickBooks. No more writing labels by hand. This add-on pre-fills the shipping labels with the customer address details from Invoices or Sales Receipts.

 

For more information, I'll be adding these resources as your guide: 

Additionally, you may consider checking out this article you can use in the future: Send online invoices in QuickBooks Desktop.

 

Feel free to leave a comment below if you have other concerns in mind. I'll make sure to answer them for you. Have a nice day.

View solution in original post

2 Comments
Rubielyn_J
QuickBooks Team

Tracking number email notification from shipping manager

Let me provide some information about the UPS shipping manager, @Maverick2.

 

Currently, QuickBooks is unable to send your customer an email with the tracking number when processing the shipment. 

 

QuickBooks Shipping Manager allows you to ship and mail with UPS from your QuickBooks. No more writing labels by hand. This add-on pre-fills the shipping labels with the customer address details from Invoices or Sales Receipts.

 

For more information, I'll be adding these resources as your guide: 

Additionally, you may consider checking out this article you can use in the future: Send online invoices in QuickBooks Desktop.

 

Feel free to leave a comment below if you have other concerns in mind. I'll make sure to answer them for you. Have a nice day.

View solution in original post

Maverick2
Level 1

Tracking number email notification from shipping manager

Thank you for the quick reply.

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