Hi there, @Estherstoneandmore.
I'll help make sure you're able to unapply a customer credit in QuickBooks Desktop that was mistakenly applied in the first place.
You can pull up and customize your Transaction List by Customer report to determine what is the credit memo number of a customer credit mistakenly applied. I'll show you how.
- Go to Reports.
- Under Customers & Receivables, select Transaction List by Customers.
- Select Customize Report.
- Choose Filters.
- Below the Choose Filter selection menu, select Name.
- On the Name selection menu, choose the name of the customer in question.
- Click Ok.
From here, you can go ahead and open the credit memo from the list of transactions shown. Then, click the Delete icon to unapply the credits. Kindly read and use this article to learn more about how you can customize a report: Customize reports in QuickBooks Desktop.
After successfully identifying where and how to unapply a credit, I'm also including this article for the list of reports you can use: Create and Manage Reports in QuickBooks Desktop. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business financial activity.
I've got you covered if you have other questions aside from working with your customer's activity. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. Take care always and stay safe!