Re: Trying to cancel payroll and going thru account settings cancel payroll subscription is not w...
If your payroll account is still under 30 day trial, you can wait until the period ends. The system will automatically cancel your subscription.
Otherwise, let me go ahead and direct you to our phone support to help you cancel your payroll account completely. Log in to your QuickBooks Online account, click on the Help (?) menu and click on Contactus. You can also get our phone number through this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
If you need anything else, please post them here. We're happy to help.