I commend the effort you've made to upload your Etsy statements, hope. I'll provide you with some troubleshooting steps you can take to import your Etsy transactions successfully.
It appears you're experiencing a technical issue with your QuickBooks Self-Employed. To troubleshoot this, I suggest accessing your account through a private browsing window, as browser-related issues can sometimes prevent web pages from loading correctly.
Here are the keyboard shortcuts for opening a private browsing window:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
Next, attempt to re-upload your Etsy statements. If the upload is successful, return to your regular browser and clear its cache and cookies. This removes any corrupted browser data, which should help restore the platform to full functionality. If the issue persists, consider using another supported browser to further isolate the problem.
Moreover, please note that our support hours are Monday through Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. Make sure to reach out during these times for prompt assistance.
Additionally, I'm providing these resources to assist you in categorizing your transactions and allocating them to the appropriate accounts in your QBSE. These tools are designed to help you organize your finances effectively in preparation for tax filing:
Our team is poised to support your journey. If you need further details or support in importing your Etsy transactions, please don't hesitate to reach out through this communication channel. Thank you for considering this collaboration, and we're looking forward to helping you enhance QuickBooks.
