I appreciate the screenshots you've provided. Let me help you sort this out, garethb1.
There are cases we can experience unexpected behavior and issues from time to time. Cache problems might be the reason there's no text when verifying the vendor's SS/TEIN.
To isolate this issue, as an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, I'd suggest accessing your account via a private or incognito window.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
Once logged in, go back to your vendors and verify their SSN/TEIN. If it rectifies the problem, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages. You may also try accessing your account using another supported browser.
In case you want to use ePayment or ACH for your vendors, you can check this article for the detailed steps on how to set them up in QuickBooks: Set up a bank transfer to a vendor.
Additionally, I'd encourage you to visit our QuickBooks Blog site to stay informed about our latest product updates as well as business tips from our accountant.
Keep me posted on how it goes or if you have any questions about this topic and QuickBooks, let me know in the comment section. I'll be glad to share and provide further assistance whenever you need one. Have a wonderful day! Take care.
