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DonJP
Level 1

Two QB Premier 2020 3 User Issues?

We currently have a server hosted company file with QBDBSM accessed in multi-user mode using a Premier 2019 3 User license. We need to upgrade to have at least 5 licenses.

 

Cheapest option to accomplish that is buying 2 sets of QB Premier 2020 3 User licenses, rather than adding 2 seats to 2019 or buying a 5 User license.

 

My question is that aside from updating QBDBSM, firewall ports, installing all the new versions on the 5 users' PCs, and upgrading the Company File: would there be any conflict or issues since 3 users will be under one license, while the other 2 will be under a different one?

 

I appreciate any help you can provide.

6 Comments
Jovychris_A
QuickBooks Team

Two QB Premier 2020 3 User Issues?

Thanks for posting to the Community, @DonJP.

 

Let me share some insights into using QBDT with different licenses and versions through a multi-user mode setting.

 

I sighted two flaws that would create issues within your company file:

  • You're unable to connect multi-user mode if you have different QuickBooks Desktop licenses.
  • You won't be able to connect them if you have different QuickBooks Desktop versions. The hosting mode settings for each version are independent.

However, if they have the same QBDT version with two different licenses, you can contact our Care Support Team to merge the licenses. Just open your QuickBooks and press the F1 key and then click Contact Us.

 

I'll add this article as your reference on how hosting and multi-user mode works in QBDT: Hosting your company data in multi-user mode in QuickBooks Desktop. It includes the hosting mode and how company files are accessed.

 

Feel free to place a comment here if you have more questions about QuickBooks. I'll keep my notifications open. Stay safe and well!

DonJP
Level 1

Two QB Premier 2020 3 User Issues?


@Jovychris_A wrote:
  • You're unable to connect multi-user mode if you have different QuickBooks Desktop licenses.
  • You won't be able to connect them if you have different QuickBooks Desktop versions. The hosting mode settings for each version are independent.

However, if they have the same QBDT version but has only two different licenses, you can contact our Care Support Team to merge the licenses. Just open your QuickBooks and press the F1 key and then click Contact Us.

 

Specifically they are "QuickBooks Premier Editions 2020, 3 User Licenses (Includes Nonprofit Edition)", and I'd be ordering 2 of them from the exact same place.

Would I be able to get the licenses merged via Care Support:

  1. For sure? So that potentially all 6 users across 2 separate licenses could access the company file on the server in multi-user mode without any issue related to the licensing.
  2. Before I install them? So that they are working from the moment of install.
AileneA
QuickBooks Team

Two QB Premier 2020 3 User Issues?

Hello, DonJP. 

 

Thank you for reaching back to the Community. Since this is a public forum and we're unable to view your account. I recommend contacting our customer support team. This way, we'll be able to pull up your account in a secure session and help you with merging the license.   

 

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.    

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks company. Then click Help (?).
  2. Select Contact Us.
  3. Enter your concern, then select Search.
  4. Choose a way to connect with us. Call Us or Message Us.

 

Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.          

 

I'm also adding these articles to further guide you on how to fix QuickBooks desktop errors. It contains topics about fixing errors and it steps: 

 

 

That should do it. Drop a comment below if you have any other questions about QuickBooks. I'd be happy to help you out. Have a great day, and Take care!

DonJP
Level 1

Two QB Premier 2020 3 User Issues?

Hello again,

 

I appreciate the responses given with the general information.

 

I was hoping to get a firm answer if two of the exact same versions of "QuickBooks Premier Editions 2020, 3 User Licenses (Includes Nonprofit Edition)" are 100% capable of being combined before they are purchased.

 

Please let me know if possible, otherwise please provide the contact for who can answer this pre-sale question about product functionality.

 

Thank You

Nick_M
QuickBooks Team

Two QB Premier 2020 3 User Issues?

Hi there, DonJP.

 

If the two versions are the same but have different licenses, you can contact our Care Support Team to merge the licenses. To reach the support team, open your QuickBooks and press the F1 key and then click Contact Us.

 

If you have any other questions, feel free to post below. Thank you and have a nice afternoon. 

 

 

Fiat Lux - ASIA
Level 15

Two QB Premier 2020 3 User Issues?

@DonJP 

There is no a license of QBD Premier for 6 users. You may consider purchasing a one time license of QBD Premier Accountant for 10 users instead. But keep in mind, QB Database Manager is only allowed 5 users working on the same file at the same time.

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