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SLT80
Level 1

Unable to Email Invoices - XML Error

We started getting this error when trying to email invoices (Web Mail - Outlook). This comes after putting in our password to log in and authorize QB to send using that email address.

 

Restarting the computer and deleting and re-adding the email to QB has not fixed the issue. This is QuickBooks Accountant Desktop 2021.

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Errors xmlns="http://schema.intuit.com/platform/common/error/v1">

<error>

<code>AuthenticationFailed</code>

<type>INPUT</type>

</error>

</Errors>

1 Comment 1
JasroV
QuickBooks Team

Unable to Email Invoices - XML Error

Thanks for sharing the details of your issue, SLT80

 

I got some steps that we can perform to get around the error. This way, you'll be able to email your invoices flawlessly. 

 

To begin with, please ensure you've downloaded the latest QuickBooks Desktop (QBDT) update. This is to ensure the software is running with the recent features and improvements. 

 

If the issue remains, I recommend running the QuickBooks File Doctor. This scans your company file for errors and quickly fixes them. Let me show you how.

 

  1. Create a backup copy of your company file to ensure the safety of your file in case you run into some issue.
  2. Close your QuickBooks.
  3. Download our QuickBooks Tool Hub
  4. Open the file you downloaded (QuickBooksToolHub.exe).
  5. Follow the on-screen steps to install.
  6. When the install finishes, open the tool hub on your Windows desktop.
  7. Select Company File Issues.
  8. Click Quick Fix my File.
  9. Start QuickBooks Desktop and open your data file.

 

You can also see this article for more details and additional troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.

 

I'm also attaching these links for reference in managing your receivables seamlessly: 

 

 

Tag me in your reply if you still need help emailing your invoice. It's always my pleasure to help you run your business efficiently. Stay safe! 

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