What is that, showing up when I trying to save a bill.
Hello there, @NathanH.
Let's perform some troubleshooting steps so you can save a bill successfully.
There are times that the browser keeps either too many or outdated Internet files that may cause websites, like QBO, to act weirdly. To isolate this, let's try logging into your QuickBooks account using a private browser.
To use a private browser, here's how:
Once logged in, go back and try to save a bill again to double check. For your reference, you can check out this article for further guidance: How to Enter and Pay Bills.
If it works, we'll need to clear your browser's cache to optimize the browser's performance and your QBO experience.
If you get the same result, let's try using a different browser, then try to save a bill from there.
Please feel free to get back to us if you have any other questions. We're always here to help.
I had the same error message when trying to change sales tax on an invoice and then click save, it did not allow me to do it. Somehow I figured out, here is what worked for me hope it works for you.
I open the invoice and then BEFORE change the sales tax amount, I clicked on an empty row amount as if I was going to add an amount, then I went to change the sales tax amount, and then I clicked save and could save successfully.
Hope this helps... :)
Thanks for looping in, Paloma.
Welcome to the Community!
Good to hear that everything is working fine on your end. I appreciate the details you've provided and for trying to resolve the issue.
The information you posted will definitely help other customers who may have the same concern. However, allow me to provide the step-by-step process in creating new invoices to better isolate the issue.
To create an invoice:
For your reference, check out these articles:
For future help, you can reach out to our QuickBooks Online Support. To reach us, please follow these steps:
Should you need additional assistance concerning bills and invoices in QuickBooks Online, please let me know. Have a good one.