Hi there, @Itsimon. I'll help you get through this so you can access your QuickBooks Desktop (QBDT) accounts and complete your tasks.
Before anything else, may I ask if you encountered any error messages when attempting to access your account in QuickBooks Desktop? This way, I can provide you with a more accurate resolution to resolve your concern.
For now, I recommend using the QuickBooks Tools Hub to fix possible data issues with your QBDT company files. Also, this will help us determine and fix possible data issues with your files. I'd gladly input the steps below so you can proceed. To begin, here's how:
- Close QuickBooks.
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). A reminder, if you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
In case you can't find the icon, you can search in Windows for QuickBooks Tool Hub and select the program.
Also, feel free to visit this page for other available solutions: Fix data damage on your QuickBooks Desktop company file.
Additionally, I've got you this article to help you handle payments in QuickBooks: Take and process payments in QuickBooks Desktop.
You can also check this page to learn the transaction workflow in QBDT: Get started with customer transaction workflows in QuickBooks Desktop.
@ltsimon, should you need further assistance with this, or do you have any additional QuickBooks-related concerns? Don't hesitate to post here in the Community space. It'll be my pleasure to help you out again. Take care!
