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Lyonspride
Level 1

Unauthorized QuickBooks desktop membership charge

I saw on my credit card bill a charge from QuickBooks desktop, which I didn't make.  It's a sufficient amount, and I need it refunded since I didn't make it!  What do I do? 

2 Comments
Lyonspride
Level 1

Unauthorized QuickBooks desktop membership charge

I saw on my credit card bill that QuickBooks desktop charged me $299.95 (on August 24th 2020 it posted to my card) which I did not authorize!!  What do I do to get that fraudulent charge reversed!!???? All the phone numbers I've called don't have live people to talk to! Looking forward to your response

KlentB
QuickBooks Team

Unauthorized QuickBooks desktop membership charge

Hi there, Lyonspride.

 

I'm here to help you determine the charge on your credit card.

 

You can go to the Customer Account Maintenance Portal (CAMPs) to see what you paid for. From there, you'll be able to see anything billed in the last two years. Here's how to check it:

 

  1. Sign in to camps.intuit.com.
  2. Select View your transaction history.
  3. From the Time Period drop-down menu, select a date range of transactions.
  4. Find the appropriate transaction/order.
  5. To print the transaction list, select Print this page.
  6. Select Back to my Account to go back to your CAMPS dashboard.

I'd also encourage getting in touch with our Customer Care Team if you need further clarification about the charge. Additionally, our representative can reverse the charge for you. Please know that we're changing our Desktop support from phone to messaging since it is the quickest and most secure way for customers to find answers and get next-level assistance. Here's how to connect with us.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. ClickContact Us.
  4. Enter a brief description of your concern, then select Continue.
  5. Choose Start messaging.

You can also go to our contact web page intuit.me/qbdt to message us if you cannot open your product. To ensure that we address your concerns on time, you'll want to check our support hours first.

 

I've included an article that will help you manage the credit card or account you use to pay for QuickBooks Desktop and services like payroll: Change your payment method.

 

As always, I'm just a post away if you have any other concerns or additional questions.

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