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Doodlehopper
Level 1

Unpaid bills vendor filter not working properly

For the past several weeks, when I am searching Unpaid Bills and I filter by Vendor, it takes two attempts for the filter to work.  The first time I choose the vendor, the report still displays all unpaid bills.  I have to clear the filter and choose the vendor a second time in order for it to work.   This only happens for unpaid bills.  The filter works fine for paid bills.  

Any ideas why this started happening?

Thanks.

3 Comments 3
MariaSoledadG
QuickBooks Team

Unpaid bills vendor filter not working properly

Hello there, Doddlehopper.

 

If you're running the Unpaid Bills reports, this will only show the outstanding bills that remain unpaid from a vendors. Since you've mentioned that you're filtering for paid bills, can you confirm which specific report you are currently using?


If you're looking to view paid bill transactions, you can generate the Transaction List by Vendor report and customize it to display paid transactions. I've added this for your reference:
paid bills.png


Otherwise, if you're still having issues when running other reports, occassionally, issues like this happens due to browser-related limitations. To resolve this, you can log out and log back in of your QuickBooks Online (QBO) to refresh the page.


Let us know if you need further assistance when generating reports. We're always here to help you.

Doodlehopper
Level 1

Unpaid bills vendor filter not working properly

I don't think you understood my issue.  I am not running an Unpaid Bills report.  I am using the Bills app from the sidebar.  I then want to pull up all Unpaid bills for a certain vendor.  So, I use the vendor dropdown menu to select the vendor I want.  It takes two times doing this for the bills to load for the vendor I selected.

Candice C
QuickBooks Team

Unpaid bills vendor filter not working properly

Hey there, @Doodlehopper

 

We appreciate you reaching back out and giving us some additional information on the vendor filter not working properly. 

 

Lets try some simple troubleshooting steps to help narrow down the cause or resolve the issue: 

 

 

In the meantime, you can check out this guide about reports for a future reference. 

 

I'll be waiting for your response! 

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