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RC6231
Level 1

Unrecoverable error 20058 12226

Quickbooks keeps crashing and I keep getting an unrecoverable error 20058 12226 when I click on the main toolbar (File, Edit, Favorites, etc.).  I am having the same problem when I try to backup.  During the verifying data integrity process, it crashes when it gets to "Permissions".  Any ideas on how to resolve this?

4 Comments 4
Nick_M
QuickBooks Team

Unrecoverable error 20058 12226

Hi there, RC6231.

 

Thanks for stopping by the QuickBooks Community, I just checked to see if there was an investigation into this error, meaning if any other users were experiencing the same issue, and I was unable to find any similar cases. That being said I suggest trying to fix your company file with the QuickBooks File Doctor. Here's how:

 

Download and install QuickBooks Tool Hub:

 

The QuickBooks Tool Hub helps fix common errors.  For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
 

 

Run Quick Fix my File:

  1. From the tool hub, select the Company File Issues tab.
  2. Select Quick Fix my File.
  3. Select OK when it completes and launch your QuickBooks.

If you still get an error message or can't open your company file, move to Step 3.

 

Run QuickBooks File Doctor:

  1. From the tool hub, select the Company File Issues tab.
  2. Select Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. Note: If the QuickBooks File Doctor doesn't launch, search for QuickBooks Desktop File Doc and launch it manually.
  3. In QuickBooks File Doctor, select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
  4. Select Check your file (middle option only) and then Continue.
  5. Enter your QuickBooks admin password and then select Next.

The scan time depends on your file size. In most cases, it can take up to 5 minutes. Once the scan finishes, open QuickBooks and your company file. Your issue may have been resolved even if the scan says it was unsuccessful.

 

You can find these steps in more detail at this article: Fix company file and network issues with QuickBooks File Doctor

 

For more information and other troubleshooting tips on Error codes, I suggest checking out our Unrecoverable Error article

 

If you have any other questions or need additional help, feel free to reach out below. Thank you for your time and have a nice evening. 

 

 

RC6231
Level 1

Unrecoverable error 20058 12226

I have already tried all of that and it didn't work.  When I tried the Quickbooks File Doctor, it kept saying that my password was wrong, but it was not.  I even tried changing the password and running it again, but it kept giving me the same message.  I put my company file on a USB and opened it on my son's laptop, and everything seemed to work okay.  Could it have something to do with permissions and Windows?

JoannC
Level 1

Unrecoverable error 20058 12226

I had the same problem yesterday.  Restarted Computer and Quick Books and it seemed okay, however, my 941 payroll reports are not tracking Social Security Wages and all my clients are due a refund.   Trying to get some answers if the unrecoverable error had anything to do with it.. 

SashaMC
Moderator

Unrecoverable error 20058 12226

Thank you for reaching back out, RC6231. Yes, that could be a possibility as well. Numerous variables could be causing this, such as your RAM, a Windows Error, or running the File Doctor over a network and not locally. My suggestion would be to contact our Support team. They have tools such as screen sharing where tests can be run, and find a solution. Here's how:

 

  1. Press F1 or go to the Help tab, then select QuickBooks Desktop Help.
  2. Click the Contact Us option.
  3. Type a brief description of the issue.
  4. Pick the Call back feature to speak with a live agent.
 

Within 5 minutes or so, one of our representatives will be contacting you. Keep me updated and let me know if everything works out. I will be around. Take care and enjoy the rest of your day.

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