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Join nowQuickbooks keeps crashing and I keep getting an unrecoverable error 20058 12226 when I click on the main toolbar (File, Edit, Favorites, etc.). I am having the same problem when I try to backup. During the verifying data integrity process, it crashes when it gets to "Permissions". Any ideas on how to resolve this?
Hi there, RC6231.
Thanks for stopping by the QuickBooks Community, I just checked to see if there was an investigation into this error, meaning if any other users were experiencing the same issue, and I was unable to find any similar cases. That being said I suggest trying to fix your company file with the QuickBooks File Doctor. Here's how:
Download and install QuickBooks Tool Hub:
The QuickBooks Tool Hub helps fix common errors. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.
Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
Run Quick Fix my File:
If you still get an error message or can't open your company file, move to Step 3.
Run QuickBooks File Doctor:
The scan time depends on your file size. In most cases, it can take up to 5 minutes. Once the scan finishes, open QuickBooks and your company file. Your issue may have been resolved even if the scan says it was unsuccessful.
You can find these steps in more detail at this article: Fix company file and network issues with QuickBooks File Doctor.
For more information and other troubleshooting tips on Error codes, I suggest checking out our Unrecoverable Error article.
If you have any other questions or need additional help, feel free to reach out below. Thank you for your time and have a nice evening.
I have already tried all of that and it didn't work. When I tried the Quickbooks File Doctor, it kept saying that my password was wrong, but it was not. I even tried changing the password and running it again, but it kept giving me the same message. I put my company file on a USB and opened it on my son's laptop, and everything seemed to work okay. Could it have something to do with permissions and Windows?
I had the same problem yesterday. Restarted Computer and Quick Books and it seemed okay, however, my 941 payroll reports are not tracking Social Security Wages and all my clients are due a refund. Trying to get some answers if the unrecoverable error had anything to do with it..
Thank you for reaching back out, RC6231. Yes, that could be a possibility as well. Numerous variables could be causing this, such as your RAM, a Windows Error, or running the File Doctor over a network and not locally. My suggestion would be to contact our Support team. They have tools such as screen sharing where tests can be run, and find a solution. Here's how:
Within 5 minutes or so, one of our representatives will be contacting you. Keep me updated and let me know if everything works out. I will be around. Take care and enjoy the rest of your day.
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