Unrecoverable Error When Creating 941 Form

I can help you fix unrecoverable data errors, Jessie17.

Here are a few reasons why an unrecoverable error can occur: 

• Attempting to open a company file
• Closing a company file
• Closing an open window in a company file
• Downloading a payroll update
• Opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction)
• Running Verify or Rebuild

Before we can try other troubleshooting steps, ensure that you have the latest QuickBooks Desktop release and downloaded the latest tax table release. After the update is complete, try creating the 941 Form again. If you're still getting the same error, you can follow Solution 2: Suppress your QuickBooks Desktop at this link: Unrecoverable Error: General Troubleshooting Steps.

For more reference in pulling up your payroll forms, you can check out these articles: 

• Learn how to prepare and print Form 941, Schedule B, and Form 940.
• Troubleshoot PDF and Print problems with QuickBooks Desktop

I'm just around the corner to keep an eye on your reply if you have other questions. Take care!

All updates have been done and suppressing the file doesn't resolve the issue.  I've tried it multiple times.

I've also tried opening a sample file and it worked when I created the 941 form but my company file still doesn't work.

Thanks for getting back to us, Jessie17.

I appreciate the steps you've taken. Since the sample file worked yet, the company file still doesn't work, you'll want to use a recent backup or ADR to restore your file. If backup or ADR is unable to get you back on track, please perform basic data damage troubleshooting to help fix the issue.

If the issue persists, I would still suggest reaching out to us again so that one of our support can better checked on this. They have more tools, like screen-sharing and can help troubleshoot it for you. 

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
   
2. Select QuickBooks Desktop.
3. Type your issue on the field provided and click on Continue.
   
4. Choose a way to connect with us via Chat or Callback.
   

Please note of our business hours to ensure we address your needs.

Feel free to add a comment below if you have any additional concerns. I'm always here to help.

The "Support Team" has not been helpful at all.  They don't really provide support - they are more like a Sales Team and I'm not buying.  It is ridiculous to have this issue and be expected to pay an additional huge sum of money to get the software to work properly.  It's like buying a new car and being forced to pay more for the keys.  I'm incredibly disappointed with the support I've received on this by the Quickbooks Support Team.  It has wasted hours of my time.

Hi Jessie,

I'm experiencing the same problem with QuickBooks Desktop when generating 941 reports. Were you able to correct the issue on your end? If so, how?

Thanks,

Hi @aleingone, let's work together and get rid of this error message.

We'll begin by repairing QuickBooks to identify and fix why such an error message occurs while generating the 941 reports. I'll show you how.

1. Close QuickBooks.
2. Download the QuickBooks Tool hub.
3. Open and install the downloaded file.
4. On the QuickBooks Tool app, select Program Problems.
5. Click Quick Fix my Program.

But if the steps above didn't make any changes with the issue currently raised, let's continue our troubleshooting steps by following the steps below:

1. Close QuickBooks.
2. Go to Start.
3. Select Control Panel.
4. Under Program and Features, select Uninstall a Program.
5. From the list of applications, select QuickBooks.
6. Select Uninstall/Change.
7. Click Repair.

Once done, restart your desktop first before working again with QuickBooks. Then, right-click on the QuickBooks icon on your Desktop, select Run as Administrator, and generate your report accordingly.

I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks Desktop Payroll to Prepare for the New Fiscal or Calendar Year.

Don't hesitate to post a reply below if you have other questions or concerns with your payroll report. I'm always around happy to help. Take care and stay safe!