I'd willingly take care of this, @progressivegmp.
Our Phone Support team will always assist you. However, there may be times that they're unable to call you back immediately due to the volume of calls. If you want reach them again, I'd suggest contacting them through your QuickBooks Online account and ensure to provide your case ticket to follow up your concerns.
On the other hand, I also get disappointed when I get an error that lasts more than a week. To confirm, may I know what troubleshooting steps you already tried to isolate this hurdle? This way, we can continue to try different ways to process bill payments, like using private browser to isolate the issue.
In addition, I recommend checking your financial institution to see if they have updates like ongoing system maintenance. This can also be the reason the hurdle appears frequently.
Meanwhile, the browser may have caused this error can store redundant cache files that make QuickBooks Online get the untrusted error session. Here's how to open an incognito or private browsing mode:
Then you can try to pay your bills online again to double-check. For more details, take a look at this article: Pay bills in Online Bill Pay. If this fixes the issue, clear your browser's cache to clean the browser's aging site cache and cookies to remove bugs. Alternatively, use another supported browser can help since it uses unique system storage.
You might want to check out these articles to learn more about Online Bill pay that covers features and benefits:
Please feel free to comment if you need more assistance processing bill payments. I'll be right here, ready to help. Stay safe.
Consider opening a separate Melio account for free to isolate your issue to pay bills.
Spent 2 hours with customer service to solve the issue, QB joined remote sessions - multiple of them, at the end customer service say they don't know the issue and back end team will get back. It has been over 2 weeks now - no o n from QB reached out !
This isn't what I want you to experience with our QuickBooks support, progressivegmp. It's my priority to ensure this gets further investigated.
Since we're unable to access your account, I'd recommend contacting our QuickBooks Support again. They're equipped with tools to determine the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how to contact our support:
Additionally, I've added an article that'll guide you in tracking your payments. This helps you easily pay and manage all your bills in one place: Payment Tracker.
I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.
QB, Do you think I did not attempt all options of communication? Why you will send information? Do you check your records before sending instructions?
Hello there, @progressivegmp.
I appreciate all your efforts in having to resolve this matter. I understand how important to get the error you encountered fixed. We’re making all possible solutions so we can assist our customers.
Nonetheless, we'll also take note of your experience with our phone representative to share with the team and put action into it. This helps us know what more to improve by providing a resolution to our valued consumers.
With this, someone from our team will review your cases and get back to you for more information.
Keep me posted if you need further assistance with this concern. Stay safe!
I am having this same issue. When I try to pay bills, I received an error message that says "untrusted session" How did it get resolved? I have tried clearing cache and opening an incognito browser. Neither have worked.
Have you tried opening your QBO account on any private/incognito browser?
Yes I have tried that. I received the same error message there, too. Any other ideas? This is very frustrating.
You were trying to pay with Bill Payment feature in QBO, correct? Consider opening a separate Melio account for free to isolate the issue.
I'm here to make sure this error will be fixed, kelleyjc.
Generally, if you're experiencing any errors like this in QuickBooks Online (QBO), you can simply fix them by performing the troubleshooting steps. However, it looks like QBO is showing odd behavior. Since you've already performed all the possible steps that may fix the issue, I recommend reaching out to our support team so they can validate if there are also other users who are experiencing the same. Also, they have the tools to pull up your account in a secure environment and investigate further. Here's how to reach them:
Moreover, after you can successfully pay your bill, QuickBooks downloads automatically the latest transactions. To give your more information on how to match them with those already entered in QuickBooks, you can check out this article for more details. Categorize and Match Online Bank Transactions In QuickBooks Online.
Feel free to let me know if you have any questions when paying bill. I'll be right here to assist.
I am having the exact same issue.
Quickbooks support: this is not a browser issue, a cache issue, a cookie issue, or a bank issue. This is a QBO issue that multiple people are having and it needs to be escalated to the engineering team to resolve.
I am also experiencing this same issue. I have tried multiple devices with multiple browsers, operating systems, as well as the website and standalone Mac app with no avail.
This appears to be a QB issue, and not one related to my cache, history, software, etc.
Quickbooks: how do I resolve this issue?
I am joining in that I too am getting this error message.
Hello there, ebrown2 and Ryangeller.
I know it isn't easy when you encounter errors when paying bills.
Since you still encounter the same issue, I recommend reaching out to our Phone Support team. One of our agents there can share this with our Engineeers and can make an investigation.
In the meantime, feel free to browse these articles that have detailed information about Online Bill Pay:
You can always get back to this thread if there's anything that I can help with.
I have the same message too. Done troubleshooting but nothing happened.
I'm having the same problem here. Tried all the cache clearing. This is a big bug guys.
Another user with same problem. Tried on 2 browsers, one incognito. Also tried on a different computer same issue. Has to be on qbooks side.
joining in, same issue
I am having the same issue!
I'm having the same issue though it appears Billpay is now offline so perhaps they are taking it seriously.
Same problem here.
I’ve been on the phone with QB and Bill.com support today for hours. I’ve continuously been bounced from department to department and then have had my calls dropped. There is still no resolution nor acknowledgement of a problem. I request that this issue be resolved promptly.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.