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activezz
Level 1

Update issue

Hello, I'm using QB Desktop Pro and just got an update. After the update I was unable to use the program without signing up for some sort of new account. We needed to bill 27 cases today and could not get into the program. When I gave in tried to sign up it want a password. I had no idea what that was and it was not the password we us to open QB. What the heck are you doing Intuit? Blocking me from getting into my accounting! STOP IT! Just leave me alone and let me use the program. I finally was able to pick an option for more time but will have to deal with this when that time runs out in a few days. I am a small three employee business and don't need all these additional time consuming tasks. PLEASE, I do not need anything else. I just want to tend to my business. I was going to try calling tech support but could not afford the time sit on an extended hold just to get my program open.

As soon as I can find another software I am FINISHED WITH ALL THIS BS.

8 Comments 8
Nick_M
QuickBooks Team

Update issue

Hey there, activezz. 

 

As part of a recent update, it was implemented that you need to create an Intuit account as an added level of safety and security. to learn more about this safety feature and how to register your account with it, Check out this helpful link below. 

If you have any other questions or concerns, feel free to post here anytime. Thank you and have a nice night.

Fiat Lux - ASIA
Level 15

Update issue

Which QB Desktop year version do you have? Are you able to login to your CAMPS?

https://camps.intuit.com/app/selfservice/index.html

activezz
Level 1

Update issue

I DON"T WANT to create an intuit account. I have given you all the money you have charged for your software for the last 30 years and all I ask is LEAVE ME ALONE. Don't interrupt my work flow with this stuff. My office girl could not use our computer for an entire afternoon that you had our program shut down for this stupid account business. PLEASE just let me go about my business. Now I have another shut down to look forward to when my time runs out for setting up an account. You ask for my password which is not my password to open the program. I have NO IDEA what password you are looking for so it will be more hours of wasted time trying to figure that one out or spend untold time on hold to get a tech guy to help. GO AWAY, I have not needed this for the past 30 years and DO NOT need it now. At the very least give me an option to opt out of creating this new account.

Thank you,

A soon to be former QB user.

activezz
Level 1

Update issue

I am posting this reply a second time because I replied to to the wrong post first time.

I DON"T WANT to create an intuit account. I have given you all the money you have charged for your software for the last 30 years and all I ask is LEAVE ME ALONE. Don't interrupt my work flow with this stuff. My office girl could not use our computer for an entire afternoon that you had our program shut down for this stupid account business. PLEASE just let me go about my business. Now I have another shut down to look forward to when my time runs out for setting up an account. You ask for my password which is not my password to open the program. I have NO IDEA what password you are looking for so it will be more hours of wasted time trying to figure that one out or spend untold time on hold to get a tech guy to help. GO AWAY, I have not needed this for the past 30 years and DO NOT need it now. At the very least give me an option to opt out of creating this new account.

Thank you,

A soon to be former QB user.

activezz
Level 1

Update issue

I DON'T want an account. I do not need the account and do not want to supply any more personal information. Just stop it! How do I get rid of this account setup screen that keeps stopping our work flow. 4 times now we have lost time in the middle of a busy day figuring out how to get our program back up. JUST STOP IT!!!!!!!!!!!!!!!!!

Fiat Lux - ASIA
Level 15

Update issue

Unfortunately you don't have any choice with the current policy. If you are using any outdated version, you may skip it. If you decided switching to other product, they may ask the same thing.

dj2
Level 1

Update issue

I have an Intuit Account.  I have an issue with a current update on 4/13/2021.  QB had issues booting up and had to "repair my files" .this is the next day and it still won't open.  Been using QB since 3.0 version. What up?

 

Tori B
QuickBooks Team

Update issue

Hey there, @dj2

 

Thanks for following the thread and sharing your concerns. I'm happy to lend a hand with your QuickBooks not opening. 

 

I recommend we try some basic troubleshooting to the program. Such as running our QuickBooks Tool Hub to repair QuickBooks. I've included the steps to download and use our QuickBooks Tool Hub below. 

 

  1. Download the QuickBooks Tool Hub
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once you've downloaded the Tool Hub and have it open, let's run the Quick Fix my Program tool. Here's how:

 

  1. In the QuickBooks Tools Hub, click on Program Problems.
  2. Tap Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

After the tool is completed, if you're continuing to face issues opening QuickBooks, follow the additional steps in QuickBooks Desktop doesn't start or won't open to continue troubleshooting. 

 

Let me know if you have further questions or concerns. I'll be here every step of the way. You can always reach out to the Community any time you need assistance. Take care and have a wonderful day! 

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