Update not installing - missing "required windows permission"

Hello there, @hilltopartists-Donna.

Thank you for the details that you've provided and glad to hear that you followed the prompts on installing QuickBooks Desktop(QBDT). Let me provide information about the pop-up message when trying to install QBDT.

Let's make sure that you have the admin rights when you logged on to PC and QuickBooks Desktop. This way you'll be allowed to read and write on the computer and QuickBooks software without any restrictions.

I also have these articles that will guide you through installing QuickBooks Desktop:

• Install QuickBooks Desktop
• System requirements for QuickBooks 2020 and Enterprise Solutions 20.0

I'm here if you need additional assistance about installing QuickBooks Desktop. Take care. 

Hello,

I keep getting a prompt that I do not have the windows permission to install updates when I login?

QuickBooks Desktop 2018 . Please advise on a solution.

Thank you,

Jennifer

Let's make sure that you're able to install the update, Jena218.

First, make sure that you're logged in as a Admin to be able to install the QuickBooks update. 

Next, make sure that the Windows login you're using has the necessary access to the company file. Details about this are discussed here: Set up folder and Windows access permissions to share company files.

You can also right-click on the QuickBooks icon and select Run as Admin. Once done, re open the program and install the update. 

You can also proceed to these articles in case the error persists:

• Repair or reinstall Microsoft .NET Framework
• Repair Microsoft MSXML

Let me know if you need anything else. 

Same issue here on my end. I've followed many links and fixed the sharing files. I'm not sure what I'm missing. It would be very helpful to have someone to talk to on the phone to maybe walk me through the steps to see if I'm missing anything else.

Hey there, @teenhopeministries.

Happy Monday! If you'd like a member of our Support Team to assist you, you can request a callback by following these easy steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. We’ll provide you a few support options. Select Request a callback.

That's it! If you'd like us to assist you here, we can help out, as well. Wishing you continued success in all that you do.

I have the same issue and don't have a "contact us" button in the help window. This is no way to run a business. We won't be buying any more Intuit products if we can't get help when we need it!

I wanted to ensure this is taken care of, @tdferrari1.

Getting all the help you need is a must especially if you're busy managing your business. I can help you find another way to contact our Desktop Support.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Tap QuickBooks Desktop.
3. Click the Continue as a guest button at the bottom.
4. Select your Desktop version.
5. Choose a topic twice to view the Call us or Message Us option.
6. You can get real-time help if you click the Start a Message tab.

We are currently experiencing staffing challenges due to the growing impact of the COVID 19 situation. I'd recommend using chat support instead of the call option.

Keep me posted on how it goes. I'll be on standby if you need further help.