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Join nowHello there, jm37.
Thanks for bringing this to our attention. Allow me to help you transfer data into your QuickBooks Desktop for Mac 2019.
Let's try updating your QuickBooks Desktop for Mac. This helps improve program functionality and fix other known issues with the software.
Here's the instructions for updating QuickBooks Desktop for Mac: Update QuickBooks Mac Desktop.
We may also need to check the QuickBooks Desktop for Mac system requirements to make sure it's compatible with your setup.
In case you need help from a live support, I recommend calling our QuickBooks Desktop Mac Support. They'll be able to guide you through the whole process of transferring data into your QuickBooks.
Here's how you can contact our phone support:
Let me know how it goes. I'm always here if need anything else or questions about upgrading QuickBooks Desktop for Mac.
There is no restore option, you open the company file. If your backup is a .dmg you'll have to mount it first then drag the company file to your documents folder. From within QB use file>open company and navigate to your company file. QB will open and update the file.
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