cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your business taxes done right with unlimited expert help. Check out QuickBooks Live Expert Tax
crp0499
Level 2

Upgrading from 2017 to 2022

I have a QB server running QB 2017 Desktop Pro.  There are four users who access the data from their PCs and the server just hosts the data.

 

I am now upgrading to Enterprise 2022 and it's giving me some grief.

 

I installed QB 2022 on the server and it went off with no issues.  Next, I logged into one of the workstations and installed QB 2022 onto the workstation.  

 

When I try to open the company file, I am expecting to see the prompt to upgrade, but I do not.  I get an error -6902 telling me there is a problem opening the company file and it kicks me back to the home screen.

 

Anyone got any ideas on this?  Perhaps I'm jumping from 2017 to 2022 and that's not supported?  

Solved
Best answer September 16, 2023

Best Answers
MadelynC
Moderator

Upgrading from 2017 to 2022

Yes, you’re right, @crp0499. QuickBooks Desktop (QBDT) recommends 3-year increments when upgrading from old to new versions. This makes sure company files work compatibly with the program.


You can visit these sites to download the trial versions you need:

 


Then, use these guides for complete instructions to move your QDBT Pro data successfully to Enterprise:

 


They also consist of ways to troubleshoot issues during the process, set permissions, and activate QBDT Enterprise.


Moreover, here’s an illuminating guide to check your computer's specs to prevent performance issues or technical difficulties: System requirements for QuickBooks Desktop 2022.


You can always reach out if you need further assistance with managing your company files. I’ll be here anytime to help.

View solution in original post

4 Comments 4
Fiat Lux - ASIA
Level 15

Upgrading from 2017 to 2022

Open your company file on QBD 2017 and create a backup file. Create a new folder, move the backup file to the new folder and open your QBD 2022 to restore it.

crp0499
Level 2

Upgrading from 2017 to 2022

You have to go from 2017 to 2019, then jump to 2022.

Fiat Lux - ASIA
Level 15

Upgrading from 2017 to 2022

If my first method didn't work, you can try to restore the backup file on the trial version of QB Desktop 2019 Pro or QB Desktop 2019 Enterprise as the first step. Contact me in private to get the trial version.

 

MadelynC
Moderator

Upgrading from 2017 to 2022

Yes, you’re right, @crp0499. QuickBooks Desktop (QBDT) recommends 3-year increments when upgrading from old to new versions. This makes sure company files work compatibly with the program.


You can visit these sites to download the trial versions you need:

 


Then, use these guides for complete instructions to move your QDBT Pro data successfully to Enterprise:

 


They also consist of ways to troubleshoot issues during the process, set permissions, and activate QBDT Enterprise.


Moreover, here’s an illuminating guide to check your computer's specs to prevent performance issues or technical difficulties: System requirements for QuickBooks Desktop 2022.


You can always reach out if you need further assistance with managing your company files. I’ll be here anytime to help.

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Expert help for your business tax return

Susan, Business Tax Expert since 2010

File your business taxes with confidence thanks to our 100% accurate guarantee.

Explore QuickBooks Live Tax

QuickBooks Live Tax, powered by TurboTax

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up