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marymperk
Level 1

Upload data

Several weeks ago I purchased Quickbooks Online, and uploaded all my data to that. Today I tried to get in, gave my credit card number again, and my daata is not there.

1 Comment 1
JenoP
QuickBooks Team

Upload data

Hi there, marymperk

 

You might have signed up for a new account, which is why you're prompted to provide your credit card information. This can also be the reason why you can't see any data that you've previously uploaded. 

 

Let's log out first, then click the I forgot my user ID or Password link right below the Sign In button. An email will be sent to you that lists all Intuit accounts that's attached to your email address. Log in to both of them to check which is the correct one. 

 

Also, make sure to cancel the duplicate account so you're not paying for two subscriptions. Let me share this guide article for more details: How To Cancel Your Subscription.

 

We're just around the corner if you have follow-up questions. 

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