I'd love to assist you with your concern with QuickBooks Online (QBO), @nancy90.
I want to make sure we're on the same page. Are you trying to contact our support team through chat? Adding further details would be much appreciated.
If yes, and you'll need to chat with our team, let's check your Team settings if you still have the access to your client's file. You can do so if you're the owner of the QuickBooks Online Accountant (QBOA) account. If you're not the owner, have the client check if they remove you as their accountant.
Know that I can answer some general questions or concerns you may have about QBO. Simply click the Reply button below, and I’ll do everything in my power to assist you.
Hope you’re doing great. I wanted to see how everything is going about the valid client ID you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!