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lindarose
Level 1
posted
‎June 11, 2020 10:28 AM
last updated ‎June 11, 2020 10:28 AM

Verify data

Two issues which may be related.  I cannot do a local backup with Verify Data, I get a message to rebuild my data.  This happens every time I upgrade to the latest QB version.  I opened the Verify Data error report.  I click on the link "See online article" which gives me only general information.  Nothing about the specific error.  When I try to search the specific error, I again get only a generalization about error codes.  I do not have time to go through all 1457 postings about error codes.  How do I get to the specific error codes in the report?  Also, IDP ceased to work after  the upgrade.  Took 5 days and 47 hours just to get someone to respond on the phone.  (Actually it took a lot of time to even get a valid phone number to call) Once the connectivity was restored, IDP ran for 3+ hours and never completed successfully.  I have tried 4 times now.  And the phone support is non-existent.  The last person just didn't want to be bothered. Kept saying she needed to handle another call!  So this community thing is crap! No one ever has an answer to my specific questions.  If anyone else can solve the IDP issue, let me know.

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1 Comment 1
IamjuViel
QuickBooks Team
QuickBooks Team
‎June 11, 2020 12:14 PM

Verify data

I appreciate you for sharing your feedback about your recent experience, @lindarose.

 

It is part of our job to ensure that your concerns are taken care of with utmost priority. That being said, let me share some information to ensure that you're able to successfully back up your company file using the Intuit Data Protect (IDP).


 Here are some solutions to resolve your concern:

  1. Ensure your Windows firewall hasn’t blocked

  2. Make sure to add Intuit Data Protect to your Trusted Sites

  3. Make certain IBuEngHost.exe isn’t operating as your Windows user

  4. Check if QuickBooks Desktop and Intuit Data Protect are up to date

  5. Using Intuit QuickBooks Diagnostic tool

Also, let's make sure that your Intuit Data Protect is updated to the latest version. You can refer to this article for more detailed instructions: Can't back up with Intuit Data Protect?

 

If the issue persists, let's run the Intuit Data Protect Diagnostic tool. This will detect any error with your IDP.  Lastly, you can browse these common questions about the Intuit Data Protect to get answers to FAQs about IDP.

 

I'm always here if you need further help in resolving the error you have with your IDP. Just let me know in the comment section below. Take care and have a wonderful day!

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