Yesterday I received a call from an employee that they were not able to set up their view my paycheck account. Upon review, I find that the entire system has changed and I was not alerted. To make matters worse, I called support for assistance and they told me I had to message QB. Sadly, I am not able to speak to someone by phone and screen share to resolve my issue. What a waste of time!!!! I am a CPA that is paying to be a proadvisor. My understanding is this provides me better support than my clients. This is not the case. QB must think I have nothing but time on my hand to text back and forth with an individual who can't even find my account. This is absurd!!!!
I am beyond frustrated and disappointed. Quickbooks will not need to be concerned with me promoting their product any longer.
Update: It took her 20 minutes to find my account. Now she has punted me to another person to message. Still no resolution.
Unfortunately I am having the same issue with View my paycheck. Many changes, very little to no support. Community threads with false fixes. Some fixes that worked in the past no longer work. I will have to manually email the check stubs to our new employee until this issue is resolved. This has been going on for many months and is unacceptable.
Me too...I am beyond disappointed. I have been using QB Desktop for years. I converting my payroll to ADP now and probably will ditch QB completely. They have decided they don't need Desktop customers, I guess.