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View my paycheck - POOR SUPPORT

Yesterday I received a call from an employee that they were not able to set up their view my paycheck account.  Upon review, I find that the entire system has changed and I was not alerted.  To make matters worse, I called support for assistance and they told me I had to message QB.  Sadly, I am not able to speak to someone by phone and screen share to resolve my issue.  What a waste of time!!!!  I am a CPA that is paying to be a proadvisor.  My understanding is this provides me better support than my clients.  This is not the case.  QB must think I have nothing but time on my hand to text back and forth with an individual who can't even find my account.  This is absurd!!!!

I am beyond frustrated and disappointed.  Quickbooks will not need to be concerned with me promoting their product any longer.

 

Update:  It took her 20 minutes to find my account.  Now she has punted me to another person to message.  Still no resolution.  

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Re: View my paycheck - POOR SUPPORT

Unfortunately I am having the same issue with View my paycheck. Many changes, very little to no support. Community threads with false fixes. Some fixes that worked in the past no longer work.  I will have to manually email the check stubs to our new employee until this issue is resolved. This has been going on for many months and is unacceptable. 

Community Explorer **

Re: View my paycheck - POOR SUPPORT

Me too...I am beyond disappointed.  I have been using QB Desktop for years.  I converting my payroll to ADP now and probably will ditch QB completely.  They have decided they don't need Desktop customers, I guess.

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