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Ess Dee
Level 1

Void Inventory Adjustment

Our inventory is very messed up and I'm trying to void old Inventory Adjustments.  When I attempt to void, I get the message:

 

  Problem: Creating or modifying this transaction will cause one or more builds to become pending.

  Solution: If you want to proceed with this transaction, click Mark Pending to save your changes. You can check the Pending Builds Report to see which builds are pending.

 

So I click Mark Pending, then I get a window that says Working: Record Transaction.

 

Then I get an error message.  Error Encountered: QuickBooks is unable to complete this operation and needs to restart.  Quickbooks will restart automatically.

 

Then I click OK and it closes and does not restart automatically.

 

It's happened at least 8 times in a row.  I tried to Delete instead of Void, and got the same result.

6 Comments 6
FritzF
Moderator

Void Inventory Adjustment

Thanks for posting again in the Community, @Ess Dee.

 

It's possible that the error messages you're getting are related to damage. In this case, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. Go to File, then select Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

21.PNG

 

 

If QB detected no problem with your data, hit OK. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information about resolving data damages, consider checking out this article: Fix data damage on your QuickBooks Desktop company file.

 

If you have any additional concerns, don't hesitate to leave a comment in this thread. I want to make sure everything is taken care of for you. Have a great day!

Ess Dee
Level 1

Void Inventory Adjustment

Thanks for your reply.  I followed these steps, some errors were found.  I did the rebuild again and verified data and no errors were found.  But I'm still having the same result as before.

Angelyn_T
QuickBooks Team

Void Inventory Adjustment

Hi there, @Ess Dee.

 

I appreciate you for performing the verify and rebuild process and for letting us know the result. I have some additional troubleshooting steps to help fix and isolate the error you're getting.

 

First, make sure to update QuickBooks to the latest release. This way, we can ensure that your software is up to date and have the latest features and fixes.

 

Here's how:

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
  3. Tap on the Get Updates tab to start the download.

When the download finishes, restart QuickBooks. When prompted, accept the option to install the new release. 

 

Once completed, try voiding the adjustment again. 

 

If you're getting the issue, I recommend running the repair tool. This tool can as well help fix common errors while working with QuickBooks. For detailed instructions, you can use this article: Repair your QuickBooks Desktop for Windows.

 

Just in case you need additional resources while managing your inventory in QuickBooks Desktop, you may check out this link.

 

Let me know how this works out on your end. I'm determined to get this resolved for you. Thanks for reaching out, I'll be standing by for your response.

Ess Dee
Level 1

Void Inventory Adjustment

Ok, I had our IT provider run the repair, and it did not solve the issue.  

Ess Dee
Level 1

Void Inventory Adjustment

We are updated to the latest version.  I had our IT provider run the repair, and I'm still having the issue.

SashaMC
Moderator

Void Inventory Adjustment

Thank you for providing that update, ESS Dee. I appreciate it tremendously. At this point, I recommend that you contact our Support Team. They have the tools to join in on a share screen and get a better picture of what's going on in a secured environment to find a solution. Here's how to reach out to us:

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Hit the Contact Us button, as seen in the display.
  3. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

 

Please let me know how this goes. The Community always has your back, and I'd be delighted to help should you have any questions. Enjoy the rest of the day.

 

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