We are currently experiencing a longer than normal wait time. Please check out our easy answers at support.quickbooks.intuit.com

Yes, this happens on a regular basis. Every year for all of January, for example. And it has been happening for years. And Intuit does nothing about it.

Whatever the state of support, Intuit has created it that way and presumably likes it that way. Or they would change it.

Hello there, @progressivegmp.

I understand the urgency of this matter. As much as I'd like to help you get this sorted out, I need to know if you've tried troubleshooting this on your end. If so, may I know what troubleshooting steps you've done so far? Any additional information is greatly appreciated.

Feel free to leave a comment down below. Rest assured, I'll be here to assist you. Keep safe!