We have an issue that we can't seem to figure out with our integration with Bill.com and QBO where ACH payments are creating unapplied cash payments on the P&L.

Thank you for your efforts in handling this issue, @shilo3. I encourage you to reach out to our Live Support team to further check why the payment is automatically synced to invoices that don’t match the payment.

To start, please note that payments synced from Bill.com that are not linked to QBO invoices will be reported as unapplied cash payments. Since QBO relies on the data sent by Bill.com, I suggest contacting our Live Support team to further check why your transactions are unable to automatically match the corresponding invoice. Here’s how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

If you have any other concerns, please click Reply.