We just switched to quickbooks time clock and are being required to choose a customer when clocking out and it is not applicable to us. How do we turn this off?

You'll need to adjust the settings to turn this back off, admin459. To resolve this, simply navigate to your settings, uncheck the Required option for the customer field, and ensure you are logged in as an Admin. This will remove the mandatory prompt and allow your team to clock out normally again.

To uncheck the Required option, follow these steps:

1. On your QuickBooks Time account, select Customers from the left menu. In the Manage Customers window, choose the customer name.
2. In the Edit Customer window, select the Custom Fields tab and click Manage.
3. From the Custom Fields window, locate the customer name, click the three vertical dots, and select Edit field.
4. Uncheck the Required box in the Options section.
5. Click Save.

Once completed, the prompt to select a customer will no longer appear when you clock out.

If you have further questions, please let us know in the comments.

Hi admin459,

I just wanted to follow up to check if the steps I provided to uncheck the Required option for the customer field helped resolve your issue. Please let us know if the prompt no longer appears when your team clocks out, or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.