Hi, @BartLaw. It sounds like you're dealing with fraud. Intuit usually doesn’t call customers directly about payment issues. Instead, you'll receive an email if there are concerns about your account or if they need additional information. Those emails will always have specific instructions on what to do next.
To stay safe, make sure any communication you receive is from official Intuit channels. If you’re unsure, it’s a good idea to verify it. For more details on what to look out for, you can check out this helpful article: Identify suspicious activity, phishing scams, and potential fraud.
Also, I'm pleased to let you know that our QuickBooks Live Expert Assisted team is here to help you take your business to the next level. They specialize in offering personalized advice tailored to your business's specific needs.
Let us know if you have more queries by replying to the thread. We'll be here to help you out.
