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platinumfloorsolution
Level 1

"were fetching your data" circle of death for hours every time i try to log in. how do i fix?

 
2 Comments 2
KiazzymaeC
QuickBooks Team

"were fetching your data" circle of death for hours every time i try to log in. how do i fix?

Hello, Platinumfloorsolution. The issue you're encountering is likely caused by a browser's stored cache, which can can affect the performance of the program and cause loading problems. While I understand the hassle of waiting for the data to load, let's perform some troubleshooting steps to bypass loading issue. 

 

Let's start by refreshing your browser to clear temporary data. Then, log out and log back into your QBO account to start a fresh connection.

 

If the issue persists, I recommend logging in your QBO account using a private browser or incognito mode. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Alternatively, you can consider switching to another supported browser such as Google Chrome for a better experience with QuickBooks.

 

Once signed in, kindly check if you're able to bypass the "We're fetching your data" loading issue and successfully access your QBO account so you can get back with your tasks.

 

If you have more questions, feel free to ask. We're here to assist. 

KiazzymaeC
QuickBooks Team

"were fetching your data" circle of death for hours every time i try to log in. how do i fix?

Hi, Platinumfloorsolution.

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

 

Please let us know if everything is now working as expected or if you’re experiencing any problems.

 

We’ll be glad to assist further if needed.

 

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