What do I need to reset in order to have the JE number increase automatically?

Hello ejdygert, 

Thanks for coming to the Community for your concern. The JE number will automatically increase in QuickBooks Online. 

We can use incognito or a private window to see if you're experiencing a browser-related problem. Let's start by launching a regular browser and follow these shortcut keys below: 

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+
• Safari: Command+Shift+N

Once logged in, check to see if it works. Then, go back to the regular browser and start clearing its cache to remove temporary files that might have caused the issue. If it's still an issue, I'd recommend using another supported, up-to-date browser.

For future reference, you'll want to learn about setting up warnings about duplicate transaction numbers in the advanced account settings. Read through this article for more insights: How do I set my advanced account settings?

Come by again and post some more here in the Community. I'd be happy to serve you well. 

Hi ejdygert,

Hope you’re doing great. I wanted to see how everything is going about the JE number automation you had yesterday. Was it resolved? Do you need any additional help or clarification? 

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!