Let's resolve the error you're having to manage your class in QuickBooks Online (QBO), @irma-mitierracen.
This can be a browser issue. A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account.
I've got some steps to help fix this issue. First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.
Here's more information on how to manage your classes: Create and manage classes in QuickBooks Online.
Stay in touch if you need further assistance in managing your classes. I’m always glad to help in any way I can. Take care and have a great rest of the day!
