Hi, liz142. Missing options in QuickBooks Online can happen due to browser cache issues or scheduled maintenance. Have you tried logging out and back in, or using an incognito/private window to see if that resolves the issue?
If the issue persists, our QuickBooks Online Live Support Team can take a closer look using their tools for investigation. You can find their hours and contact information here: Get help with QuickBooks products and services.
Alternatively, you can edit the template and temporarily change the type to Unscheduled or Reminder. For guidance, see this link: Edit a recurring template.
After this change, transactions won’t be created automatically.
If you have any further questions or need clarification, just click Reply below. We’re here to help.
