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jpierson
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

 
12 Comments
Candice C
QuickBooks Team

What is a phone number for support? I can't find a phone number to call Quick Books for help?

Good Morning, @jpierson.

 

I hope your day is going great so far. I'm here to help you get the support you need to resolve your issue. The way to get in contact with our Customer Support Team is easy as pie. Follow the steps below.

  1. Open QuickBooks.
  2. Go to the Help icon.
  3. Click Contact Us.
  4. Type in your question and press Let's Talk.
  5. Scroll down and choose to Get a Callback.

Afterward, you'll receive an estimated time of when a representative will be in touch with you.

 

You can also check out our support hours.

 

The Community is always here to have your back. If you have any other questions, please feel free to ask. Enjoy the rest of your morning!

chieromancer
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

[removed]

rrlld
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

I have desktop pro 2018, my account numb si [removed]

Im trying to set up a new account; for a checking account i have.

having problems doin this

rrlld
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

help will you answer?

RCV
QuickBooks Team
QuickBooks Team

What is a phone number for support? I can't find a phone number to call Quick Books for help?

It's my priority you can set up a new checking account in QuickBooks, rrlld.

 

Have you encountered an error message when setting up a new account? Let's go to the Chart of Accounts page to create your checking account again.

 

Here's how:

 

  1. Click Company on the top menu.
  2. Choose Chart of Accounts.
  3. Hit the Account drop-down at the bottom.
  4. Select New.
  5. Tap Bank on the O, track the value of your assets and liabilities section.
  6. Tick Continue.
  7. Enter the information in the Account Name, Description, Bank Acct. No., Routing Number, Tax-Line Mapping and  Enter Opening Balance fields.
  8. Press Save & Close.

You can also set up your account for Bank Feeds to download your bank transactions in QuickBooks. For the steps and details, please refer to this article: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Desktop.

 

I have a link here that provides you with articles about managing your bank transactions: Find help with bank feed accounts.

 

I'm just one post away if you need a hand with reconciling your bank accounts or any QuickBooks related. I'm glad to help.

pweid
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

I personally haven't seen the get a call back button on mine it only allows me to start a chat.

pweid
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

There hasn't been a callback button on mine over the past week or so I don't know why.. all I can do is start a chat and I need to get a call back from quickbooks.

MirriamM
Moderator

What is a phone number for support? I can't find a phone number to call Quick Books for help?

HI there, @pweid.

 

I want to offer assistance on whatever issues you may have in QuickBooks Online (QBO).

 

Could you tell me the help you need? I can answer some general questions or concerns you may have about QBO. I appreciate if you can provide more details about the problem. That way, I can provide the correct data to fix it. Just tap the Reply button below and I’ll do what everything in my power to help. 

 

However, if you really need to speak with our Customer Care Team and request a callback, you can toggle the option by entering Support in What can we help you with?.

 

You can locate articles which cover common topics in QuickBooks Online at the following link: Helpful Articles.

 

The Community is always here to help if you'd like to post your question. Have a great day!

sabrina10
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

My help link just sits there and spins.  The bank transaction update link does the same.  I have tried for a couple of days to update bank transactions and it just sits and spins.  Any way to talk to someone to get help

 

Nick_M
QuickBooks Team

What is a phone number for support? I can't find a phone number to call Quick Books for help?

Hi there, sabrina10.

 

Thank you for posting here in the Community, I'm more than happy to help. I can confirm that the support steps listed above by my colleague are correct and working, so I'd suggest trying a few troubleshooting steps to see if you can get that support chat or call me back feature to work. I'd recommend checking the browsing application being used. It's possible this could have something to do with temporary internet files. You can open a private window and try repeating the same process to see if it works.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to access the support options with no problems now and request a call back or start a chat, it's safe to say the browser is causing the issue. You can fix it by clearing cached data and Intuit-specific cookies

 

Please, let me know if you have any other questions or concerns. Thank you for your time and have a lovely Monday. 

JodyB93
Level 1

What is a phone number for support? I can't find a phone number to call Quick Books for help?

contact us does not come up under the Help icon. What do I do to get help?

Candice C
QuickBooks Team

What is a phone number for support? I can't find a phone number to call Quick Books for help?

Greetings, @JodyB93

 

It's great to see a new face here in the Community. It's my priority that you're able to get in touch with our Customer Support Team. Let's work together and get your problem resolved as soon as possible. 

 

One of the reasons why you're not able to see the Help icon is that you're directed to a QB Assistant pop-up. This serves as a way to get support through your account. I recommend typing in your question there. However, you easily request a callback by typing "Speak to a human" in the chat. 

 

You can always ask your question here in the Community. I'd be more than happy to help in any way I can. Here's our tutorials page to show you more features that are available in your QuickBooks Online (QBO) account for the future. 

 

The Community is always here to have your back. If you run into any trouble, please don't hesitate to contact me. I'm always here to lend a helping hand. Have a wonderful Friday! 

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