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ruthcasper
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

 
Solved
Best answer February 04, 2019

Best Answers
KyleMcDougall
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hi there, @ruthcasper!

 

We've recently updated our support experience and the best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

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15 Comments 15
Lexiesmemere
Level 7

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

  1. Go to https://help.quickbooks.intuit.com/en_US/contact
  2. Select  QuickBooks Online.
  3. Select a category under “What can we help you with?”.
  4. Scroll down the page, then click the Get Phone Number 
KyleMcDougall
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hi there, @ruthcasper!

 

We've recently updated our support experience and the best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

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trentf
Level 2

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

It does not help if their chat box support cannot solve your issue.

I need to call someone to help with this

JenoP
QuickBooks Team

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hi again, trentf.

 

You have a similar question on a separate thread which I've already responded. Let me route you to it so you can get in touch with our Global Support Team.

 

Here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-what-is-the-phone-number-to-cal....

 

Visit us again in the Community if you have other questions. 

mguth76
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

I am trying to sign into my quickbooks online account and am unsuccessful. It gives me a mess 504 gateway time-out???

mguth76
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

I am unable to sign into my quickbooks online account.

SarahannC
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hi mguth76,

 

We are aware of this issue where customers are getting error 504 (Bad Gateway) when attempting to log into their QuickBooks Online account, and are working to fix it as soon as possible.

 

Thank you for your patience as we work through this. You can also follow this link to subscribe for the updates: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z

GarlynGay
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hello everyone,

 

I'm here bringing the latest update The error 504 (Bad Gateway) is now resolved. You can now access your account without any error.

 

You'll see the status of the issue in this link: http://status.quickbooks.intuit.com/incidents/gth329fb8w4z

 

If you have more questions, please let us know. We are here to help. 

casdrey
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

I don't have a contact number option on the help page. I called in to update our credit card info, but apparently it didn't happen. QB account expires on 2/29.

Adrian_A
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

You have me to help you update your credit card information, casdrey.

 

When your account has expired, you'll be prompted to subscribe. You can click the Subscribe button and update the information. Let me guide you with these steps:

 

  1. Click the Gear icon and then select Account and Settings.
  2. Go to the Billing & Subscription tab.
  3. Click the Subscribe button.
  4. Update your credit card in the Payment Information page.

 

 

If you can't still update the information, you can give us a call so we can update it on our end. We're open every Mondays to Fridays from 6:00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.

 

Just a heads up, you'll not be prompted with the Start a chat or Get a callback options if it's  beyond the working hours. This can be the reason why you don't see the contact number option.

 

You can follow these screenshots as guide on how you can contact us:

 

I've also added this article in case you want to view your payment history: View your QuickBooks Online payment history.

 

I'm sure you can now update your credit card information. I'm always around if you still need my help!

wselamawit
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

need help

Ashley H
QuickBooks Team

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

Hello there, @wselamawit

 

I'm here to help you. Can you leave me a Reply with details of what's going on today?

 

I'll keep a close eye out for your response. I'll talk to you soon!

DENISEEIS
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

That does not work!

December6_
Level 1

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

whats the phone number for online payroll

Rose-A
Moderator

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

I want to make sure you're able to get in touch with our payroll supportDecember6_.

 

Just a reminder, due to the ongoing COVID-19 pandemic, we have made changes to our operating hours.

 

You might want to use our live messaging and ask for a phone number from there or have them call you. They're available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.

 

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

 

Additionally, can I ask for the specific error message you're facing in QuickBooks Online Payroll? I want to make sure I've got you covered.

 

For your payroll reference, check out this article: Payroll 101. It contains more information about the different types of compensation as well as on what are the types of federal forms you need to file. Also, this will provide you a sample breakdown of a paycheck.

 

I'm just a few clicks away if there's anything else you need or if you have any other QuickBooks concerns. Have a good one.

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