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makesomeboots1
Level 1

What is the phone number for support

 
25 Comments 25
MariaSoledadG
QuickBooks Team

What is the phone number for support

Hi makesomeboots1,

 

We have streamlined the process of how you can contact our phone support team. Our Customer Support is only available once you are logged in to your account. That said, what specific concerns do you have so we can help? Moreover, you can follow the steps below to contact our phone support team.

 

Here's how:

  1. Sign in to your account
  2. Click the Help menu on the upper right corner. 
  3. Select Contact Us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

I also have these Help Articles in case you have other questions about QuickBooks.

 

Don't hesitate to click the Reply button below if you need further assistance. I'll be just be right to help you.

SusieQ100
Level 2

What is the phone number for support

Everytime I backup the data, it says to rebuild the data.

I do this but is keeps asking to rebuild...its not fixing the issue.

I now have a new computer.  I am trying to move the program

over to the new machine. 

 

I updated the QuickBooks on the old machine - and there is no help option for desktop..where

support calls me back.  I don't know what to do here.  Can you please offer me some help.

 

Thank you,

Susie

JessT
QuickBooks Team

What is the phone number for support

Hi Susie,

 

I got you here, and we'll do some steps to get rid of the rebuild-data prompt when backing up your file. 

 

Aside from running the Rebuild data tool, you can also run the QuickBooks File Doctor. It covers a larger section and is mostly run if the Rebuild tool cannot fix the issue. To get it, you'll want to download and install the QuickBooks Tool Hub first. Just follow the on-screen steps and agree to the terms and conditions upon installation. You can find the detailed steps in this article: Fix company file and network issues with QuickBooks File Doctor.

 

If the QuickBooks File Doctor cannot fix the issue, you can manually fix the damaged data.

  1. Go to the File menu.
  2. Hover over Utilities and select Verify DataLet the tool check your file for data issues.
  3. From the Verify Results screen, select Expand All to see the errors.
  4. Click on See Online Article to see the steps to fix the error.

If the error doesn’t have an article, please contact Support to help repairing your company file. The option to get a callback is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday and 6:00 AM-3:00 PM PT Saturday. 

 

You can also check about moving company files to another computer.

 

Please feel free to go back to this thread if you need more help with your company file.

Fiat Lux - ASIA
Level 15

What is the phone number for support

@SusieQ100 

Which QB Desktop version (year) do you have?

SusieQ100
Level 2

What is the phone number for support

Thank you!  I was able to find an 800 number and got the help I needed.  

SusieQ100
Level 2

What is the phone number for support

I have Desktop Premier 2013.  I was able to call an 800 number and got the help I needed...time to upgrade to 2020...to many data errors on this old software.

la_ley214
Level 1

What is the phone number for support

What is the number you used?

AileneA
QuickBooks Team

What is the phone number for support

I'm glad to see  you here in QuickBooks, @a_ley214

 

Let me route you to our Customer support phone number. The option to get a callback is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday and 6:00 AM-3:00 PM PT Saturday.  

 

Let me show you how to contact our support: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Start a chat or Get a call back.  

 

 

 

 

 

 

 

 

 

 

 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.   

  

 

I've added this Help article in case you have other concerns in QuickBooks. 

 

 

Don't hesitate to click the Reply button below if you need further assistance. I want to make sure everything is taken care of for you. Have a great day!

Joseph_A
QuickBooks Team

What is the phone number for support

I'm glad to see you here in the Community, @mmushkin.

 

As much as we would like to call you immediately, our support team is currently receiving a high volume of calls and messages. I recommend following the steps provided by @AileneA, then choose Get a call back as the option. In this way, one of our representatives will call you using the number associated with your QuickBooks account.

 

You can also view our support hours and types. In this way, you have the advantage of knowing our support team's availability.

 

Let me know if you need further assistant. We are always here to help.

DrBruce2021
Level 1

What is the phone number for support

I asked for Chat support and phone support and all I get is NO WHERE.  Its not very often i need support and when I do I don't wish to kill 30 minutes attempting to get help.  What gives? I was chatting with Kay S. and I wish to proceed as I have time now. Lets do this!

Jessica_young
Moderator

What is the phone number for support

Good morning, @DrBruce2021, and happy New Year! 

 

Let's get you connected again with support as quickly as possible. We've streamlined the process of how you'll contact our phone support team. Our Customer Support is only available once you are logged in to your account. 

 

Here's how:

  1. Sign in to your account. 
  2. Click the Help menu in the upper right corner. 
  3. Select Contact Us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

Please know here in the Community, we're happy to help address questions within the QBO product as well! Don't hesitate to click the Reply button below if you need further assistance. That's what we're here for!

cfsheppard
Level 1

What is the phone number for support

 
DivinaMercy_N
QuickBooks Team

What is the phone number for support

I've got you covered, @cfsheppard.

 

Once locked out to your QuickBooks Online (QBO) account, you'll see this message: You have tried to sign in more than 5 times. To fix this, look for the CAPTCHA code under the message. This code is a combination of characters that is used to secure your account from unauthorized access from automated bots. Let me walk you through the process:

 

  1. Enter the letters and/or numbers that appear squashed or distorted.
  2. Type your correct User ID and password then sign in.

 

For more details, please see this article: What to do when you are locked out of your account.

 

If in case you forgot your user ID or password, you can refer to this guide to reset and recover your login credentials.

 

Here's a great source where you can find articles that can help you in managing your books in QuickBooks, please head to QBO help articles at this link. This includes topics such as reconciliation, track income, and expenses, run reports, etc.

 

Don't hesitate to post again here if you have further concerns when accessing your QBO account. I'm always here to help you. Take care always. 

UsmanNoor69
Level 1

What is the phone number for support

I need to get my 1099 from a closed intuit gopayments account that I used as a taxi driver. The old account was closed in december as I left the country. I came back and I had to open a new account and only started using that account two days ago. 

 

I am unable to access my old account and I really need the 1099K so I can file my taxes.

 

Can you please help me? I have tried calling the only number we have is for sales and they transfer me and then they end up getting disconnected. Or they don't understand me properly. Can you please tell me how I can get the 1099K mailed to me? I cant even access the old account any longer.

 

Usman Noor

[phone number removed]

[email address removed]

IamjuViel
QuickBooks Team

What is the phone number for support

Hello, @UsmanNoor69.

 

Let me route you to the best available support so you'd be guided in retrieving a copy of your 1099.

 

Since the Community is a public forum, I'd recommend contacting our Merchants Services Customer Care Team. They have the tools to securely access your account and verify the status of your 1099 form.

 

Let me know how the call goes by clicking the Reply button below. I'd be delighted to help.

hairitis
Level 1

What is the phone number for support

I am a self-employed  go payment user, i need my 1099k for 2020

MarsStephanieL
QuickBooks Team

What is the phone number for support

Hello there, @hairitis.

 

I'm here to help you get your 1099K for the year 2020. To do that, you can get those on the merchant service center page.

 

Here's are the steps to get your 1099K Form in Intuit Merchant Center:

 

  1. Log in to the merchant service center at https://merchantcenter.intuit.com/.
  2. Create an account if you don't have it yet and follow the sign-in screen.
  3. On any merchant service center page choose Activity & Reports > Form 1099-K. This is how it looks like:

  4. Select the tax year and click Download

I've added an article that contains steps to successfully submit the 1099K form: Intuit 1099-K Form.

 

If you're using Turbo Tax to submit the 1099K form, you can also read through this article for more information about the process: How do I enter a 1099-K in TurboTax Online?

 

You're always welcome to tag my name in the comment section below if you have other questions or concerns. I'd be happy to assist you further. 

hairitis
Level 1

What is the phone number for support

The phone number is [removed by moderator]

hairitis
Level 1

What is the phone number for support

[personal information removed by moderator]

LeizylM
QuickBooks Team

What is the phone number for support

Thanks for checking in with us, @hairitis.

 

Are you trying to get your 1099K for QuickBooks Online? This is to ensure that will be able to address if you have any other concerns in your QuickBooks. 

 

Here's how to contact our Customer Support Team: 

 

1. Go to the Help menu at the upper right. 

2. Select Contact Us. 

3. Enter your concerns. 

4. Click Let's talk. 

5. Select either Get a callback or Start messaging. 

6. Type in your info. 

7. Choose either Confirm my call or Send a message. 

 

You may also want to visit our QuickBooks Blog to know the latest features released.

 

Reach out to me if you need help with QuickBooks. I'll pop right back in to assist further. Have a good one!

 

 

HFRAZ
Level 1

What is the phone number for support

SAME!!!!! I need to talk to someone ASAP - my business's direct deposit did not go through and I have very upset employees and I can't get ANY help. Why did the moderator's delete the phone numbers below? The chat and call-back options BOTH say they're closed - it's 11:30 AM on Friday, why are they closed???? I did get on a chat with someone but they are in the sales dept. so they couldn't help me at all. This is ridiculous. 

TirzahC
Level 7

What is the phone number for support

Hello HFRAZ,

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

SLFPLLC
Level 1

What is the phone number for support

An yet, QuickBooks has closed down the chat and callback features today (04/30/21), so it is impossible to reach them (presumably because they don't want to deal with all the angry customers whose paychecks were not direct-deposited this morning. This is absolutely unacceptable, Intuit--both the payroll failure and making it impossible for your customers to contact you.

betsy7851
Level 1

What is the phone number for support

I have been trying to log in to my QB account for the last several hours. It shows incorrect password. When I try to change it, I answer my challenge question and that doesn't work either. Then I enter my license number etc. and it says you don't recognize my #.When I try to get tech support it offers chat or call back, but the site won't let me select either.  I called [phone number removed] and they sent a link with my license# (which is exactly the same as I have been entering) I pasted and copied the # from your link and still I get a message that the license number isn't recognized. I need help.

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