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bgccllc37
Level 1

What's up.with code 185 having to verify bank account information. It's says from time to time, but seven times in 10 minutes isn't time to time. Qbo isnt my friend

Yeah code 185 bank verification. Over 5500 qbo customers have reported it and qbo seems not to fix the bug

1 Comment 1
Dandie_A
QuickBooks Team

What's up.with code 185 having to verify bank account information. It's says from time to time, but seven times in 10 minutes isn't time to time. Qbo isnt my friend

Thank you for bringing this to our attention, @bgccllc37.

 

Code 185 happens when your bank requires extra verification each time QuickBooks tries to connect your account. These steps, such as answering security questions or entering a one-time passcode (OTP), are intended to enhance security for your account. However, if these prompts are happening too frequently, it could be caused by an issue in the connection between QuickBooks and your bank.

 

To better understand this code and find troubleshooting steps, feel free to check out this helpful article: Code 185.

 

Since you mentioned this issue has been widely reported, I encourage you to contact QuickBooks Online Support to ensure your case is logged and prioritized. Doing so will allow our team to better understand the impact this bug is having on your workflow

 

  1. Go to the Help icon (?) in QuickBooks Online.
  2. Select Contact Us and briefly explain what’s happening (mention the repeated Error 185 prompts).
  3. You can choose to chat with an agent or request a callback.

 

Our support team is available during the following hours:

 

  • Monday to Friday: 6:00 AM - 6:00 PM PT
  • Saturday: 6:00 AM - 3:00 PM PT

 

Please don’t hesitate to reply here if you need more help.

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