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When I email invoices In Enterprise 2020 the attachments don't get attached

 
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QuickBooks Team

When I email invoices In Enterprise 2020 the attachments don't get attached

Hello, @CalRetro1.

 

I'm happy to assist you with the attachments in your email, but first, I need you to clarify a few questions for me.

  • Does the attachment appear on the Invoice preview before you send it?
  • Can the customer see the Invoice in the email?
  • Can you provide a screenshot of the email?

By answering these questions and providing a screenshot, I can assess the issue and give you steps on how to fix it. In the meantime, I recommend having your customers make sure their Adobe Reader is updated to the newest version. This will ensure they can open and view any attachments you send in an email.

 

I'll keep an eye out for your reply.

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